I was expecting to wait a lot longer during the service of my vehicle but it was pretty quick, everyone I came in contact with were very professional and nice. Quiet Lounge where I waited for my vehicle was comfy. Great experience with Cerritos Ford.
4/4/2023
Charles H. VERIFIED CUSTOMER
Service team is great. I would recommend those people to anyone.
I really hate the texts and inquiries from the sales team regarding trading in my car. It's intrusive and inconsiderate.
4/4/2023
Kevin L. VERIFIED CUSTOMER
Service was fast like a nascar pit stop i got an estimate of 3 hrs and i was done in 1hr 15mins
4/4/2023
Aja B. VERIFIED CUSTOMER
Crystal was very friendly and stayed on top of the communication regarding my vehicle.
4/3/2023
Denise R. VERIFIED CUSTOMER
Yolanda was terrific. Great personality on an early Saturday morning. Of coarse not her fault at all but one of my tire pressure caps was missing and two of the others were completely loose. Just FYI
4/3/2023
Salvador . VERIFIED CUSTOMER
Thanks
4/2/2023
Rafael B. VERIFIED CUSTOMER
Great efficient service
4/2/2023
Diesel Specialist. VERIFIED CUSTOMER
It’s very difficult to get through when I try to get parts
Gets to the point to where I end up calling Sentro Ford.
They had better service at helping me.
Oscar can’t do everything by himself.
When he in not there it’s almost impossible to order parts without waisting 20 minutes of my time.
4/1/2023
Sandra G. VERIFIED CUSTOMER
Fastest ever service in and out within an hour!!!
4/1/2023
Robert V. VERIFIED CUSTOMER
One of the best service experiences I have ever had. Definitely going to keep coming back to Norm Reeves Ford.
4/1/2023
Vicki H. VERIFIED CUSTOMER
She kept me informed of the status of my car and is an excellent service advisor. I would definitely recommend her.
4/1/2023
Marlon I. VERIFIED CUSTOMER
My service experience was excellent at Norm Reeves Ford.
Thank you ????
4/1/2023
Kitty J. VERIFIED CUSTOMER
Rafael was very courteous,professional,knowledgeable and helpful. He was very thorough in his explanations and advice. Very satisfied with the experience.
4/1/2023
Nhat M. VERIFIED CUSTOMER
The representative called and said my car is ready for pickup. After I paid, i have to wait for 30 minutes for them to bring my car out.
4/1/2023
Ryan Y. VERIFIED CUSTOMER
5/5 service, really friendly, really professional
3/31/2023
Casie H. VERIFIED CUSTOMER
Good communication
3/31/2023
Albert N. VERIFIED CUSTOMER
Crystal did a good job, had excellent customer service.
3/31/2023
Kasey F. VERIFIED CUSTOMER
Rafael was not my original service advisor. After I had to complain that I had been waiting over 30 minutes to be assisted, Rafael immediately jumped in to assist. He was so kind, professional and efficient.
3/31/2023
Elena W. VERIFIED CUSTOMER
Great service and professionally addressed concerns