Just would like to Thank all your staff especially Jacqueline and Francisco very professional, helpful and seem to go the extra mile to help their customers. It was my first time and I would definitely recommend others to you.
11/10/2023
Munkil C. VERIFIED CUSTOMER
I satisfied everything and happy ????.
11/10/2023
Adriana B. VERIFIED CUSTOMER
Joseph was great. He answered all my questions, provided great customer service and was very personable.
Thanks to Joseph and the folks who serviced my car from the mechanic to the young man who washed it.
All was done in a timely manner, too. I am very satisfied with Cerritos Ford ????
11/10/2023
Louie P. VERIFIED CUSTOMER
Ok all is well thanks
11/10/2023
Walter Y. VERIFIED CUSTOMER
Crystal Lopez was great. When I picked up my truck, she had a day off. My experience picking up my truck was below my expectations. I have reached out to Norm Reeves without a response. The Tech who worked on my truck did a great job and explained what was wrong with my truck. Contrary to the Service Manager. I could explain further, if asked.
11/10/2023
David A. VERIFIED CUSTOMER
Joseph was both friendly and efficient. It was great working with him. Employees like Joseph are why I keep coming back!
11/10/2023
Adelle W. VERIFIED CUSTOMER
I'm looking forward to receiving the survey and completing/ sending it back to you.
11/9/2023
Richard R. VERIFIED CUSTOMER
Richard Juarez was very thorough with the “what’s and why’s “ of the service process of my Mustang. I was made to “not to worry “ I will try to get Richard J as my service advisor on every visit at the FORD AGENCY
11/9/2023
Carolyn M. VERIFIED CUSTOMER
No
11/9/2023
Jonathan C. VERIFIED CUSTOMER
I am happy with the custom service I received from Crystal and the team at Cerritos ford.
11/9/2023
Vincent R. VERIFIED CUSTOMER
Crystal was very kind and polite. Answered all of my questions. Very knowledgeable. Keep up the good work Crystal ????.
11/9/2023
Jose V. VERIFIED CUSTOMER
Great job and attention by advisor Rudy
11/9/2023
Roccio H. VERIFIED CUSTOMER
Excelente job thanks
11/9/2023
Adrian C. VERIFIED CUSTOMER
Thank you ????
11/9/2023
Andrew D. VERIFIED CUSTOMER
Tony was great! I got The Works oil change and asked to have my coolant checked because I received a message that my vehicle was overheating. Tony pushed to get the issue diagnosed and corrected ahead of schedule so that I would have my vehicle back in time to go to work the following Monday. He saved my family and I time and money by getting my vehicle back to me so I wouldn't need to rent one. I will definitely be requesting Tony if my vehicle needs any other repairs.
11/9/2023
Benjamin R. VERIFIED CUSTOMER
Rudy was incredibly attentive, friendly, and efficient. I felt very comfortable with him and the service he delivered. Very welcoming.
11/8/2023
Greg A. VERIFIED CUSTOMER
Very helpful
11/8/2023
Louis A. VERIFIED CUSTOMER
Your new quick oil and service department is a great addition I am sure that others approve of it as much as I do. I have had to wait as long as 2 to 3 hours having my car serviced in the past. Joseph Corral kept me well informed on services being done as well time completed. Also when service was completed he asked me if I had any questions. Thank you Joseph.
11/8/2023
Barbara D. VERIFIED CUSTOMER
Very polite and the service was done in a very timely manner Thank you
11/8/2023
Constance M. VERIFIED CUSTOMER
I knew Mr. Milan from South Bay. Very excited to find him there tonight. My tire pressure was low and a nail was found in the tire. He was able to get it repaired for me