I have become very unsatisfied with service in the past.
Rafael change my mind, 100%
Rafael went above and beyond to make the repairs on my Ford Flex.
The repairs were even done earlier than expected.
I will return for future services on my Ford flex to Cerritos Ford
If more Employees were like Rafael, I am sure your business would profit from it.
11/12/2023
Steven A. VERIFIED CUSTOMER
Rafael was a great service advisor and I will always be asking for him!!! He was very helpful and and was very friendly. I am looking forward to seeing him again.
11/12/2023
Raul V. VERIFIED CUSTOMER
Job well done Rafael did a good job
11/12/2023
Georgina C. VERIFIED CUSTOMER
Great customer service & friendly
11/12/2023
Clara A. VERIFIED CUSTOMER
Tony was so amazing and very professional. He guided me through the entire process and made my experience go very smoothly. I would recommend my friends and family to come to this specific dealership any day and any time.
11/12/2023
Lynch S. VERIFIED CUSTOMER
She was very informative, and very kind! She answered my questions in a friendly and respectful way!
11/12/2023
Tito R. VERIFIED CUSTOMER
Good job
11/12/2023
Martin H. VERIFIED CUSTOMER
Thank you
11/12/2023
Carlos V. VERIFIED CUSTOMER
Good job thank you
11/11/2023
Thanya H. VERIFIED CUSTOMER
Very Satisfied????
11/11/2023
Robert M. VERIFIED CUSTOMER
Only issue I have is I was checked in at 0815 for a 0830 oil change appt and it took 3.5 hrs as advised. Too long for as a 1 hour job.
11/11/2023
Kayla B. VERIFIED CUSTOMER
She was very kind and answered any questions I had! Overall good service
11/11/2023
Lilia R. VERIFIED CUSTOMER
Came in for a new battery. Left with lights going off and on clock blinking. And told it was my suspension!! And I needed a diagnostic test at the cost of $200. Time to look for another dealership
11/10/2023
Carmen N. VERIFIED CUSTOMER
The Mecanico technicians that you guys send to my house were the best. This is my first experience to have a Mecanico from the dealer come to my address and perform their job. I’m very happy to have that recall done in my address. Thanks for the service.
11/10/2023
Armando M. VERIFIED CUSTOMER
Excellent service, and friendly.
11/10/2023
Everardo A. VERIFIED CUSTOMER
Excellent service, work well done professionally
11/10/2023
Mary M. VERIFIED CUSTOMER
Just would like to Thank all your staff especially Jacqueline and Francisco very professional, helpful and seem to go the extra mile to help their customers. It was my first time and I would definitely recommend others to you.
11/10/2023
Munkil C. VERIFIED CUSTOMER
I satisfied everything and happy ????.
11/10/2023
Adriana B. VERIFIED CUSTOMER
Joseph was great. He answered all my questions, provided great customer service and was very personable.
Thanks to Joseph and the folks who serviced my car from the mechanic to the young man who washed it.
All was done in a timely manner, too. I am very satisfied with Cerritos Ford ????