Norm Reeves Ford Lincoln Cerritos Auto Repair Service Center

Francisco was great--very communicative and went the extra mile to ensure I was taken care of. I'm very glad I chose to have my pre-purchase inspection performed at Norm Reeves.

Nice and prompt

Very satisfied, awesome work

Overall was great but surprised that there was no wash or vacuum after. Is this something that changed? If so I would like to know so I can just service my car at home.

Your Service Advisor gave NO advice just ask me for $$ and my signature

Rudy has always taken care of me by thoroughly explaining what need to be done service wise. Keeps me informed on progress.

The job was done in the amount of time I was told to complete. Was messaged to get my car and take it home.

Always,fast efficient, friendly and helpful. Great explanation of service. Thank you Eduardo Millan.

Everything was great except I didn’t receive a call or email my car was being delivered back to me until after it was delivered. Also, my car was not washed.

Excellent service by AG! Thank you.

Satisfied with requested services and when ask why the vehicle was not washed, I was told the washer was broken.

Very friendly and professional person

Richard was amazing and extremely professional or not just first taken care of me and get in the car in but also explain the step-by-step process with what was going on with the vehicle.

Completely dissatisfied. I’ll never go back to Ford. They do not want to help. All they want is your money. And if you don’t want to pay their outrageous prices, you might as well be invisible. I waited for an entire hour for my vehicle to be brought to me when I was told it was ready for pick up. Then Rudy tried to tell me that there was “standing water throughout” the entire vehicle, which there was not. Anyway, I will not waste any more of my time, money or energy visiting this manufacturer.

My recent service experience at your dealership fell far short of the level of professionalism and customer care that I expected. I dropped my car off on Monday March, 2nd. I was told by Rudy that my vehicle would be ready for pickup by the end of the day. When I returned to the dealership that evening, I was told that the service on my vehicle was not completed and it would not be ready until the next day. Rudy was kind enough to offer that my vehicle be delivered due to the inconvenience of the car not being ready. The next day I received messages from Rudy informing me that the service had been complete and sent me a link to pay for my services. I was informed that after I made the payment, arrangements would be made to have my car delivered to me. Tuesday went by and I did not hear from anyone in the department again. As a result, the dealership retained my car for three full days without proactively communicating any delays or updates. During that time, I received no calls, messages, or explanations. I reached out myself on Wednesday March 4th, which left me uncertain about the status of my vehicle and created unnecessary inconvenience in my daily transportation needs. I did not have my car delivered until Thursday morning on March 5th. I acknowledge that my service advisor Rudy did offer to have my car delivered as an inconvenience when the car wasn't ready on the date of scheduled maintenance. However, what was particularly disappointing was the complete lack of acknowledgment or effort to remedy the situation after my car was kept for an additional 2 days—no apology, no courtesy update, and no offer of any form of accommodation despite the extended delay. For a dealership that represents a major brand and relies on customer trust, this level of communication and service falls well below reasonable expectations. I hope upper management reviews this experience closely, as timely communication, accountability, and respect for customers’ time are fundamental to maintaining customer loyalty and the reputation of your service department.

Rudy is the best! He is personable, extremely knowledgeable. It can be overwhelming when you're having issues with your vehicle, and he takes the time , to answer all your questions, and help put your mind at ease. Thank you, Rudy!!!!!

The service manager Juan went above and beyond taking pictures of my paint on my 2009 E150 van. I have a case number and hopefully Ford will be able to help me in someway. Thank you, Juan.

Andrew was great this morning. As he approached me, he introduced himself after what I needed. Andrew was very courteous and attentive to my needs. I told him I was there for a regular maintenance and to also check my alignment. He said he would and then he would update me if there was any problem. About 45 minutes till he returned and told me that my vehicle needed an alignment and got it done in a respectful amount of time. Andrew was very courteous and forthcoming. Andrew is another reason why I continue to bring my vehicle to Norm Reeves Ford.

I was very happy with the entire team at Norm Reeves ford. They made the process really easy to get the service I needed. Crystal Rivera truly represents the company's commitment to quality customer service. Thank you.

Richard made the process of getting my hatch repaired as smoothly as possible. Thanks Richard! Many thanks to the mechanics for their hard work.