Andrew always provides excellent service. Thank you Andrew!
5/2/2026
Margaret H. VERIFIED CUSTOMER
Andrew needs to speak more clearly and enunciate his words, I could not understand a single word he said in the voicemail he left on my phone. I did receive a text letting me know that my car was ready so that was helpful.
5/2/2026
Terrylee A. VERIFIED CUSTOMER
Once again, Richard was amazing with his service and staying on top of letting me know exactly what was going on and when my vehicle would be ready I’m completely satisfied with the service
5/1/2026
Andres P. VERIFIED CUSTOMER
Great team and thank-you to everyone
4/30/2026
Lydia R. VERIFIED CUSTOMER
Outstanding service, Raymond was very helpful and great communication.
4/29/2026
Manuel T. VERIFIED CUSTOMER
Good job
4/29/2026
Norman T. VERIFIED CUSTOMER
Julio was a great mechanic and kept me aware of what he was doing.
4/29/2026
Nathan . VERIFIED CUSTOMER
Rudy was excellent absolutely amazing and made sure I was taken care of
4/28/2026
Kevan J. VERIFIED CUSTOMER
Always good service. Went in for my first maintenance and to have my window repaired. They did both.
4/28/2026
Janet M. VERIFIED CUSTOMER
Don’t ever let Rudy get away. I hope he’s well compensated.
4/28/2026
Edward R. VERIFIED CUSTOMER
Very unhappy because nothing was done to the vehicle 2 days and the truck was returned the same as it was when you pick it u
4/28/2026
Kevin M. VERIFIED CUSTOMER
I only got an oil change and filter change and a battery change. The cost came to over than $1,400.00. That seems excessive to me, and it took 2 1/2 days. That seems a bit long to me. Also, when I dropped the truck off, I explained that I needed a smog check, and that I have been unsuccessful in finding someone to perform the smog check because of the weight of the truck. I was told not to worry because Norm Reeves always does smog checks for their commercial vehicles. When I came to pick up the truck, I was told that they couldn't perform the smog check because my truck was over the weight limit. I thought I had explained that when I dropped the truck off. Unfortunately, Norm Reeves Ford service has gotten to the point that I can no longer afford them. I need to begin looking for a place to take my truck that is a little more in line with my income level. Norm Reeves has priced me out. I do want to say however that I did appreciate the battery service where they came out and changed my batteries for me.
4/28/2026
William T. VERIFIED CUSTOMER
Your Ford dealership has great service reps. This is why I keep coming back.
4/27/2026
Ricardo L. VERIFIED CUSTOMER
Crystal was a lot of help and I appreciated her timely responsiveness which you don’t really get a lot. She offered solutions which I appreciate because it got the work done that I needed for my car so thank you! :)
4/27/2026
Carol U. VERIFIED CUSTOMER
I have full faith in Oscar.
However, your service technicians cause damage that didn't exist before. Every time. I don't like your business overall. Your technicians are a problem. Oscar deserves a better workplace.
4/27/2026
Roel G. VERIFIED CUSTOMER
Crystal is amazing!!! Always the best experience when dropping off my vehicle. It took a lot to trust another dealer as my previous two dealers I’ve gone to haven’t been the best or trusting. But Crystal has made my experience at norm reeves the best and I will not go to another dealer because of her!