I am sorry to say this was one of the worst service experiences I have had at Norm Reeves.
Your service manager can call me if interested in my concerns.
4/15/2024
Joseph Jr. VERIFIED CUSTOMER
Very professional and remembered me from past service appointments. Kept me informed about what truck would need in future services
4/14/2024
Alan S. VERIFIED CUSTOMER
Crystal is a credit to your dealership. She was great. ????
4/14/2024
Rosina P. VERIFIED CUSTOMER
Very knowledgeable and respectful
4/14/2024
Elio L. VERIFIED CUSTOMER
Thank you !
4/13/2024
Joseph T. VERIFIED CUSTOMER
Rafael was professional and keep me informed along. The way
4/13/2024
Carlos G. VERIFIED CUSTOMER
I’ve always had a great experience at Norm Reeves. However, I took my truck to have a check 4x4 dash message. After having the car for four days, I was told the truck needed a new transfer case. They also told me Ford doesn’t make this part any more. I asked about my options, and was not really given any. When I picked up my truck, the left dash bazel was completely loose, my driver mirror was popped out, my dash accelerator module was turned on (should not have been touched), and the safety clip for the transfer motor was sitting in my cup holder, and my CB receiver was on the ground. I keep my truck imaculant, so I did not appreciate this mess. I then took my truck to a transmission shop and they diagnosed the problem as my Transfer Case Shift Motor. They ordered the part for $153 compared to the thousands a new transfer case would have cost. Simply amazing coming from a reputable dealer. I’ve been a long term client, but not sure if I will be bringing my truck back in the future. Thank you.
4/13/2024
Guillermo/ Alma. VERIFIED CUSTOMER
She has excellent customer service skills. She follows through and continuously checks up on her clients.
4/13/2024
Jose N. VERIFIED CUSTOMER
Satisfied with service thanks
4/13/2024
Baldev P. VERIFIED CUSTOMER
Crystal Lopez excellent customer service , clear explanation and completed all orders on time.
4/12/2024
Juan . VERIFIED CUSTOMER
Thank you for everything
4/12/2024
Reynaldo F. VERIFIED CUSTOMER
Great friendly service. Had our car out before promised. Very professional
4/11/2024
Samuel B. VERIFIED CUSTOMER
Didn't proceed with the service, the rep couldn't assist me
4/11/2024
Jennifer M. VERIFIED CUSTOMER
Service writer and staff was wonderful to work with.
Your online service ****!!! No one ever got back to me. I am hearing this by others as well. BRING THE HUMANS BACK!!!!!!!
4/11/2024
Audie S. VERIFIED CUSTOMER
Taking care of extremely well
4/11/2024
Ciro H. VERIFIED CUSTOMER
She is a very nice person and she kwon how to mate a good job ...
4/11/2024
Edwin L. VERIFIED CUSTOMER
Everything was satisfactory, thank you
4/10/2024
Jd L. VERIFIED CUSTOMER
Rafael was very helpful and knowledgeable regarding the service of my car. He was patient and had great costumer service etiquette. Would definitely come back
4/10/2024
Sandra O. VERIFIED CUSTOMER
Eduardo Millan delivered outstanding Customer Service
We appreciate the Entire Norm Reeves Ford Team including our Shuttle Driver Antonio 4-9
Crystal working with Eduardo 4-10
4/10/2024
Felix M. VERIFIED CUSTOMER
Always great service with Tony Ybarra. One of your best, along with Jorge Velasquez and Arti Amaya. Highly recommended. GREAT!!!