John is always pleasant and making sure everything is fine...
1/29/2026
Austen M. VERIFIED CUSTOMER
I still have no clue if the battery they took out was tested and bad. The assumption was it could be bad and put new in. It was a ford battery that was taken out and no idea how old it was. Hopefully it was this issue though.
1/29/2026
Eric M. VERIFIED CUSTOMER
Joe was great. Informative and professional.
1/28/2026
Dennis K. VERIFIED CUSTOMER
Friendly and great service.
1/28/2026
Henry B. VERIFIED CUSTOMER
I liked that he kept used in formed on what was going on.
1/25/2026
Deborah L. VERIFIED CUSTOMER
They were not very thorough going over this vehicle because they said they wiper were good but they were ripping and needed replacing. Which I knew. So, I stopped at Auto Zone and done it myself. Now I wonder what else they over looked because they were over stimulated by all the cars that came in today. I was the first car there.
1/25/2026
Greg W. VERIFIED CUSTOMER
On a Saturday 2 hours before closing,took care of me quickly. Ty.
1/25/2026
Brian W. VERIFIED CUSTOMER
Always been treated great Tom is excellent
1/25/2026
BRANDON A. VERIFIED CUSTOMER
I came in about an hour and a half before closing and your crew did an excellent job on getting my truck's oil changed. The gentleman at the front desk was professional and also had a positive attitude although the QuickLane was pretty busy at that time. I've been coming to this dealership for 10 years (ever since I bought I bought the truck from there) and have had overall a good experience. Thanks!
1/25/2026
Timothy W. VERIFIED CUSTOMER
Took care of everything I asked them to do and did it in the time frame they told me!
1/24/2026
Gerardo G. VERIFIED CUSTOMER
There was a really bad oil leak and my driveway is covered in oil because of bad workmanship and I been reaching out so you can clean up the mess but I haven't heard from you even after varios calls to there facility I even called ford directly I'm pissed off
1/23/2026
Neil B. VERIFIED CUSTOMER
We were very happy with the service we received in getting our oil/filter changed in our vehicle
1/22/2026
Kay G. VERIFIED CUSTOMER
Bob Thomas Ford has been taking care of my cars for decades. And I have bought several cars there. I feel that I am treated fairly and I feel that they are very honest when they tell me what needs to be fixed. I recommend Bob Thomas highly
1/22/2026
Frank S. VERIFIED CUSTOMER
Really appreciated how fast your team was able to diagnose my vehicle, make the repairs and get it back to me quickly. Thank you very much.
1/22/2026
Joe S. VERIFIED CUSTOMER
Tom was great.
Honest
Great communication
1/22/2026
Andrew W. VERIFIED CUSTOMER
Thanks, I bought the truck from Ben Davis here where I live in Auburn and they would not take care of it. I also tried the dealer in Garrett and they would not either.
No way I will buy anything from them again!!!
1/21/2026
Maxey (. VERIFIED CUSTOMER
I have always received fast quality service from Joe and the rest of the team at Bob Thomas Ford. Those things are very important to me.
1/20/2026
Margaret S. VERIFIED CUSTOMER
Very knowledge Roling super nice people thank you
1/18/2026
Jeirmal W. VERIFIED CUSTOMER
Excellent customer service
1/14/2026
Anne R. VERIFIED CUSTOMER
Only thing was I wasn’t informed about the 3% charge for credit card usage. Understand completely why you are doing but I could have written a check and saved over $50.