I was very satisfied with work that was done. Tom and everyone in the service department was very courteous and friendly. The car performed perfectly on my drive home to Ossian. I feel safe about going to Florida now! Thank you Tom and your crew!
1/10/2026
Alex B. VERIFIED CUSTOMER
I took my 2016 f150 to get my heat fixed. I paid over 1,400 bucks. And my heat still isn't working. And my engine light was o . They told me my truck was ruining fine now. And they couldn't find anything wrong and all the lights was off. Will my engine light is back on. So I'm not a happy camper right now!!
1/10/2026
Jarrett D. VERIFIED CUSTOMER
Left feeling like they respected my car and took good care of it
1/10/2026
Daniel H. VERIFIED CUSTOMER
Took my Explorer in for an oil change and a TPMS sensor problem.
Tim got me in right away, job was done sooner than expected and under the estimate ????
1/10/2026
Paulette H. VERIFIED CUSTOMER
Explained everything very courteous and very helpful
1/10/2026
Burris Farms. VERIFIED CUSTOMER
Joe’s the best!
1/10/2026
Joyce M. VERIFIED CUSTOMER
Got me in quick
Made sure I was helped
Found the problem quick.,called me before doing extra work...they all stayed busy and were working together.,.shuttle ride I am grateful for and was friendly..
1/7/2026
Cincinnati Insurance. VERIFIED CUSTOMER
John has been taking care of me for years and has always done a wonderful job.
1/7/2026
John M. VERIFIED CUSTOMER
Gina went out in the bullpen to find my vehicle much appreciated
1/6/2026
Charles D. VERIFIED CUSTOMER
Wasn’t too happy about the credit card service fee.
1/6/2026
Win H. VERIFIED CUSTOMER
Thank you
1/4/2026
James S. VERIFIED CUSTOMER
Excellent service!
1/4/2026
Jason K. VERIFIED CUSTOMER
Insurance paid you a nice sum to fix my truck after hitting a deer.
I then replaced a battery in my truck.
I took my daughter’s car in and it too needed a battery. But I was also charged $160 to diagnose that. Seems excessive.
1/3/2026
U T. VERIFIED CUSTOMER
Great customer service!
1/3/2026
Kathy O. VERIFIED CUSTOMER
Excellent service
1/1/2026
Heather A. VERIFIED CUSTOMER
She was very nice but quite scattered. She had to call me back with estimate amounts when she is the one that called me to talk about what needed done and the cost. She also did not schedule my valet pick up as discussed on Thursday (when my car was there). I had to call in Monday (the day of my service) to set that up as I never heard a time for pick up and I never got a confirmation text regarding that.
12/30/2025
Angelique M. VERIFIED CUSTOMER
Love Gina she is very good at her job
12/30/2025
Robert D. VERIFIED CUSTOMER
Appointment went smooth, Mechanic Joe Martz is a pro and groovy.
12/30/2025
Jeff G. VERIFIED CUSTOMER
1st was an incident for a diagnosis on my tailgate locking and not opening, I got into it removed the inside panel to unlock it. I told her I got it opened and it just needed the new handle. She said diagnostics don’t work like that and still charged me for it.2nd was the repair and diagnostic of the rear camera. I paid $1300 for those parts and labor, I came in to pick up my truck only to be surprised with another 1400 replacement of the brain unit that operates the screen, I came in with it working then suddenly it isn’t, it’s a lot fishy. I believe the service advisor s job is to advise of all possible scenarios. I don’t think I’ll be using your service anymore.