Professional and customer oriented. Like the e-mail notice that is sent when car is ready.
8/2/2020
Brent S. VERIFIED CUSTOMER
The oil was suppose to be changed and wasn’t
There was a problem with the floor mat that was cause by you on my last visit that also wasn’t addressed
All of this was communicated when we brought it and documented by you people it was just not done.
8/1/2020
Merrit M. VERIFIED CUSTOMER
Great service!!
8/1/2020
R P. VERIFIED CUSTOMER
With regard to paying for an analysis of a problem, service providers tend to use some or all of that payment toward the service. The costs were too expensive for the job.
7/31/2020
Amy O. VERIFIED CUSTOMER
I have always had a good experience with quality work and friendly atmosphere.
7/31/2020
Chris E. VERIFIED CUSTOMER
Great job! Very professional
7/31/2020
Michael M. VERIFIED CUSTOMER
Great job by highly qualified, courteous,employees!
7/31/2020
R P. VERIFIED CUSTOMER
The service hasn't been completed and we prepaid over $300.00 for the service. Doesn't seem fair.
7/31/2020
Monica S. VERIFIED CUSTOMER
Very professional and efficient. Great team!
7/30/2020
Jason B. VERIFIED CUSTOMER
Awesome Job! ???????? The whole Team!
7/30/2020
Wayne B. VERIFIED CUSTOMER
Yes
7/28/2020
Lawrence O. VERIFIED CUSTOMER
Great service
7/28/2020
Laurie S. VERIFIED CUSTOMER
Tom Spencer is a wonderful example of what a customer service consultant should be. He has always been polite and honest and concerned that I receive excellent service for my vehicle. Because of Tom’s follow-up and updates throughout the day, I knew that my car was receiving the appropriate and best repair needed. Tom Spencer is truly an asset to the Bob Thomas team. I am hopeful that Tom is recognized for his exemplified service consultant assistance and follow up with resolution he provides to the Bob Thomas customers! Laurie S
7/28/2020
Jim S. VERIFIED CUSTOMER
Great asset for Ford/Lincoln. Good follow up skills as well as knowledgeable.
7/27/2020
Lisa S. VERIFIED CUSTOMER
Andrew was very helpful and pleasant to work with
7/27/2020
Neal K. VERIFIED CUSTOMER
I had to call 3 times to schedule the repair. Andrew said he would have a service writer call me back. This happened twice. Third call and the service was scheduled. I was notified the vehicle was ready for pick-up. I asked to see the removed parts and was told they had been thrown away. Not happy about that. Also vehicle was brought up to the door while I was making payment, with the windows down. By the time I finished paying, it came a rain and soaked my passenger side leather seat. Very unhappy about that. Up till today, I had only done oil changes. May just continue that from here forward. I can be reached at ****-****-xxxx
7/27/2020
Kemal T. VERIFIED CUSTOMER
Navigation still not working after $100 upgrade. Took car to Ford West to get Jim Robertson to pay for diagnosis since I just bought car a week ago. They refused. Not happy.
7/27/2020
Marco R. VERIFIED CUSTOMER
Every time I go to Ford Coliseum, they have always provided a good service!!! I have received a good deal and I appreciate the customer service very much ...thank you!!!
7/27/2020
Katie K. VERIFIED CUSTOMER
Great service
7/24/2020
Mario A. VERIFIED CUSTOMER
The process was hassle free. Thank you for ur service