She was very nice but quite scattered. She had to call me back with estimate amounts when she is the one that called me to talk about what needed done and the cost. She also did not schedule my valet pick up as discussed on Thursday (when my car was there). I had to call in Monday (the day of my service) to set that up as I never heard a time for pick up and I never got a confirmation text regarding that.
12/30/2025
Angelique M. VERIFIED CUSTOMER
Love Gina she is very good at her job
12/30/2025
Robert D. VERIFIED CUSTOMER
Appointment went smooth, Mechanic Joe Martz is a pro and groovy.
12/30/2025
Jeff G. VERIFIED CUSTOMER
1st was an incident for a diagnosis on my tailgate locking and not opening, I got into it removed the inside panel to unlock it. I told her I got it opened and it just needed the new handle. She said diagnostics don’t work like that and still charged me for it.2nd was the repair and diagnostic of the rear camera. I paid $1300 for those parts and labor, I came in to pick up my truck only to be surprised with another 1400 replacement of the brain unit that operates the screen, I came in with it working then suddenly it isn’t, it’s a lot fishy. I believe the service advisor s job is to advise of all possible scenarios. I don’t think I’ll be using your service anymore.
12/27/2025
Karen H. VERIFIED CUSTOMER
she was nuce & helping me out
12/27/2025
Ron J. VERIFIED CUSTOMER
I’ve always received great service here.
12/27/2025
Kenneth B. VERIFIED CUSTOMER
This is the second comment, we are sorry but we had a misspelled word!
We are very pleased with the team at Bob Thomas Ford! They took our concern seriously and treated us with the utmost respect! We will be coming back if and when we need more help! Thank you!!
12/27/2025
Scott B. VERIFIED CUSTOMER
John always does a great job getting me in and out on my service !
12/24/2025
Sirria C. VERIFIED CUSTOMER
Hit the wrong button I meant Yes, so far so good power steering is back working. Haven’t had any warning pop up
12/24/2025
Dennis C. VERIFIED CUSTOMER
Thank you
12/24/2025
Christina P. VERIFIED CUSTOMER
Thank you for your continued focus on providing an excellent customer experience!!
12/24/2025
Mike N. VERIFIED CUSTOMER
Yes thanks
12/23/2025
Patricia K. VERIFIED CUSTOMER
Love your service!
12/21/2025
Marlene L. VERIFIED CUSTOMER
Great customer service as usual. Tim and his team are tops!
12/20/2025
Janel N. VERIFIED CUSTOMER
Everyone at Bob Thomas has always been good to us. I always tell people to come here for their vehicles, services etc. Thank you for being so exceptional and good to your customers!
12/20/2025
Navjeet (. VERIFIED CUSTOMER
He is the hero
12/19/2025
Heat Power. VERIFIED CUSTOMER
I was able to get in and out quickly, which is a big plus in my book.
12/19/2025
Tonia J. VERIFIED CUSTOMER
They were great getting me in the day of me calling. I had a list of things that needed done as well as an unexpected error code. So the service was great! However the pricing is crazy! I get a charge for diagnostic if customer have you see what is wrong, but don't have you fix it. However a $160. Fee is crazy expensive. Service this time was great. They got it right. Price, was crazy expensive. May think of taking my service needs to more cost friendly place.