Inly complaint I had was grease on my bumper and greasy handprints on my fender and hood. Otherwise, everything was pretty seamless.
10/30/2025
Joe P. VERIFIED CUSTOMER
Tom is always great every time I visit. He is professional and knowledgeable.
10/29/2025
Todd M. VERIFIED CUSTOMER
I really appreciate you taking care of my Van with urgency. Traveling, and living out of it, it was very important that it got fixed in a timely fashion, which did just that for me.
Five stars, thank you
10/29/2025
Joseph K. VERIFIED CUSTOMER
Tom is great to work with
10/29/2025
Sara S. VERIFIED CUSTOMER
John always greets with a great attitude. I had a nail in my tire and he was able to get it replaced right away! I was so happy with his team that the next morning on my way back from middlebury, I brought them a dozen donuts from the Essenhaus. Thank you so much!!!!!!!!
10/29/2025
Emily P. VERIFIED CUSTOMER
Excellent service and customer follow up!
10/28/2025
Brian G. VERIFIED CUSTOMER
Yes I am satisfied with Joe and the whole Bob THOMAS team who worked on my truck. I appreciate it. I will be back in the future. Thanks again.
10/27/2025
William Z. VERIFIED CUSTOMER
Not sure who checked it out but would like to thank him
10/24/2025
Kathryn T. VERIFIED CUSTOMER
Everyone atBob Thomas is always so very nice and helpful, especially the service and parts departments. The valet service is wonderful.
10/23/2025
Marilyn J. VERIFIED CUSTOMER
Everything went smooth. Everyone went above to assist me. Thank you so much.
10/23/2025
Manpower Of. VERIFIED CUSTOMER
This will hopefully/regetfully willbe my last visit to Bob Thomas Ford. I had purchased three vehicles- two Explorers and an Aviator - and probably would have bought another Aviator. Plus a fourth Explorer for one of our managers. But the service end of things just got to be too much work. Nothing against John.. He did his job very well.
He was the messenger not the issue. I attribute part to the serious accident damage to the car. But there was too much rework. And fixing the fix. In all my company cars, I had never bought the same brand twice (always U.S.) until my first Explorer. Then three with you. Moving on now.
10/22/2025
Carol L. VERIFIED CUSTOMER
Did a good job.
10/22/2025
Shaik P. VERIFIED CUSTOMER
It’s too expensive too diagnose specific misfire , it’s not random misfire and also not wiring issue, if it was worst case may be you will need a week to run diagnostics considering labour charged. Also bill doesnot mention the labour time exclusively. With all Technology you have you are charging just exponentially. Also when someone calls tell them clearly it’s 160$ an hour and we MAY OR MAY NOT CONFIRM ISSUE so people don’t even dare to drop their car. No wonder why people buy Asian cars.
10/21/2025
Robert M. VERIFIED CUSTOMER
Appreciated his help
10/20/2025
Total Lawn. VERIFIED CUSTOMER
Joe took great care of our vehicle and was pleasant to work with. I would highly recommend him to anyone. Thanks for the great job. Truck looks great with the new shoes.
10/17/2025
Taya S. VERIFIED CUSTOMER
Service was great. The only complaint I have is the diagnostic cost to tell me it was battery.
10/16/2025
Richard W. VERIFIED CUSTOMER
Very patient and tried to help us as much as they could
10/15/2025
Timothy E. VERIFIED CUSTOMER
Absolutely wonderful experience. Thanks so much.
10/13/2025
Michael M. VERIFIED CUSTOMER
Service was finished a head of schedule and my truck ran great afterwards