Thank you for changing my cabin filter. Usually my allergies flare up if I use the AC and I didn’t know why but now that it was changed out I had no issues going home. Now I’ll know for the future what the problem is. Thank you, Big island motors
4/29/2025
Kerry P. VERIFIED CUSTOMER
Great!
4/26/2025
Darrel M. VERIFIED CUSTOMER
Quick, clean, and professional! Thank you very much!
4/25/2025
Cristie B. VERIFIED CUSTOMER
When I picked up my car, I started the car and turned on the AC and heard the weirdest sound coming from inside my dash. I for constructed by the gal behind the counter to please take a video of it and email it to her which I did. I was told I'd get a phone call the following morning which was April 10th. I got no phone call. The problem still persists.
4/11/2025
Alicia C. VERIFIED CUSTOMER
Was very good service
4/11/2025
Carolyna V. VERIFIED CUSTOMER
Big Mahalo to all employees that are always willing to asst me with any needs to my Vehicle services. From salesman Jovee and his twin to everyone in the vehicle service department. You all are very efficient and helpful and accommodating extremely knowledgeable in your line of work. I’m grateful to have purchase a vehicle with you and have its vehicle services there. Have a wonderful weekend everyone.
Mahalo, from Carolyna ????
4/5/2025
Cheryl R. VERIFIED CUSTOMER
Great customer service from the shuttle driver and the service team!
3/28/2025
Jessie D. VERIFIED CUSTOMER
Mahalo
3/19/2025
Ryson Rodolfo. VERIFIED CUSTOMER
I was under the assumption that I was going to be getting the same brand tires replaced on the truck. (Falken MT01) I received BF Goodrich All-Terrain tires instead.
3/15/2025
Raynelle H. VERIFIED CUSTOMER
Always an easy process. Lem is always so accommodating and makes the whole service process simple.
3/15/2025
William M. VERIFIED CUSTOMER
Very bad. Took ioniq5 if for recall notice. Big island Motors broke my car. Had to return and they still have it. Were to call me today but no call or followup.
3/14/2025
Robert R. VERIFIED CUSTOMER
the service staff is a delight to work with. Thank you for working to get approval for a warranty repair under the powertrainwarranty.
3/13/2025
Doris I. VERIFIED CUSTOMER
Professional, courteous service. I appreciated the explanations of what was done and what should be worked on next time.
3/4/2025
Andrew M. VERIFIED CUSTOMER
Always a pleasure working with everyone there at Big Island Motors!
2/27/2025
Craig K. VERIFIED CUSTOMER
I appreciate Lem’s follow thru & feedback!
2/26/2025
Jordan D. VERIFIED CUSTOMER
Been hearing a squealing noise from brake/front area of our 2024 Ascent with 1000 miles. Finally got in for a service appt, heard the noise on the way to the dealership, was checked in and told it would be a couple hours because there were people in front of us; yet was called within less than an hour saying that the noise could not be duplicated after multiple test drives and tech examining brake pads. Upon picking up the vehicle, the brakes squealed leaving your dealership driveway.
Took off of work and hauled two kids and another car to get this squared away with no resolution. A little frustrated with this given that it is our first brand new vehicle.
2/14/2025
Heather M. VERIFIED CUSTOMER
Always friendly and answer all questions!
1/17/2025
Camille M. VERIFIED CUSTOMER
Awesome service as always
1/14/2025
Karen K. VERIFIED CUSTOMER
Service was completed in under 2 hours with Lem Jamie and Alana all very efficient. I was able to get Shuttle with sales person Dean to and from office much appreciated!!
1/14/2025
Allan S. VERIFIED CUSTOMER
Friendly and professional staff. Keep up the awesome work. Thank you. Big Island Motors, Hilo!