no lounge to wait in. but the service people were very nice and attentive.
5/30/2025
Beverly H. VERIFIED CUSTOMER
Even though I did not buy my Subaru on the Big Island, Big Island Motors was extremely helpful and courteous when a problem occurred. There were no charges for the diagnostic or repair services. Frankly, I was a bit surprised - did not really believe those warranty claims were true! I certainly would have bought it from you if you had had what I wanted!
5/27/2025
Danielle C. VERIFIED CUSTOMER
I still would like to know why a car with only 25,000 miles is leaking oil.
5/24/2025
Monica S. VERIFIED CUSTOMER
Great service!
5/24/2025
Brandy D. VERIFIED CUSTOMER
Please call ****-****-xxxx and ask for Shanna
5/22/2025
Dorothea F. VERIFIED CUSTOMER
Thank you for the thorough diagnostic
5/22/2025
Evan T. VERIFIED CUSTOMER
Very efficient and easy to talk to made it easy to understand and if I had a question after sales, Steve return quickly
5/10/2025
Elaine I. VERIFIED CUSTOMER
Thank you for changing my cabin filter. Usually my allergies flare up if I use the AC and I didn’t know why but now that it was changed out I had no issues going home. Now I’ll know for the future what the problem is. Thank you, Big island motors
4/29/2025
Kerry P. VERIFIED CUSTOMER
Great!
4/26/2025
Darrel M. VERIFIED CUSTOMER
Quick, clean, and professional! Thank you very much!
4/25/2025
Cristie B. VERIFIED CUSTOMER
When I picked up my car, I started the car and turned on the AC and heard the weirdest sound coming from inside my dash. I for constructed by the gal behind the counter to please take a video of it and email it to her which I did. I was told I'd get a phone call the following morning which was April 10th. I got no phone call. The problem still persists.
4/11/2025
Alicia C. VERIFIED CUSTOMER
Was very good service
4/11/2025
Carolyna V. VERIFIED CUSTOMER
Big Mahalo to all employees that are always willing to asst me with any needs to my Vehicle services. From salesman Jovee and his twin to everyone in the vehicle service department. You all are very efficient and helpful and accommodating extremely knowledgeable in your line of work. I’m grateful to have purchase a vehicle with you and have its vehicle services there. Have a wonderful weekend everyone.
Mahalo, from Carolyna ????
4/5/2025
Cheryl R. VERIFIED CUSTOMER
Great customer service from the shuttle driver and the service team!
3/28/2025
Jessie D. VERIFIED CUSTOMER
Mahalo
3/19/2025
Ryson Rodolfo. VERIFIED CUSTOMER
I was under the assumption that I was going to be getting the same brand tires replaced on the truck. (Falken MT01) I received BF Goodrich All-Terrain tires instead.
3/15/2025
Raynelle H. VERIFIED CUSTOMER
Always an easy process. Lem is always so accommodating and makes the whole service process simple.
3/15/2025
William M. VERIFIED CUSTOMER
Very bad. Took ioniq5 if for recall notice. Big island Motors broke my car. Had to return and they still have it. Were to call me today but no call or followup.
3/14/2025
Robert R. VERIFIED CUSTOMER
the service staff is a delight to work with. Thank you for working to get approval for a warranty repair under the powertrainwarranty.
3/13/2025
Doris I. VERIFIED CUSTOMER
Professional, courteous service. I appreciated the explanations of what was done and what should be worked on next time.