Received the usual good service on my 2014 Mazda 6,
Which is still going strong - and 39 mpg - at
280,000 miles. Regular servicing by B. I. Motors????
7/13/2025
Kristen S. VERIFIED CUSTOMER
Thank you for the quick and friendly service
7/12/2025
Charlene C. VERIFIED CUSTOMER
Customer service is awesome. Making an appointment is easy and communication is great. I got an email and a printed copy of my service appointment. Then as it got closer to my appointment, I received a reminder phone call. Lem is always awesome. His communication is great and he is very knowledgeable. He is very thorough explaining the whole process. Everyone in the service department is friendly.
7/8/2025
Russell H. VERIFIED CUSTOMER
Friendliness of the staff. Timely repairs.
7/6/2025
Ronald C. VERIFIED CUSTOMER
I ran a diagnostic test and it showed that the code came up and a PVC valve may need a replacement I found out that there is a recall on this part…. Apparently the mechanic ran a DTC and found no codes I’m wondering if there OBD-II missed it
P26-a code shows up on my diagnostic, may have to return vehicle for another TCV with the replacement of the recalled PCV
6/28/2025
Julie S. VERIFIED CUSTOMER
All good mahalo
6/26/2025
Davette R. VERIFIED CUSTOMER
Thank you so much everyone the service writers were great. The head mechanic was friendly and very knowledgeable and the other mechanics on the floor explain some of the procedures they did. They were friendly and experienced and knowledgeable. Thank you so much for you guys help with the service with my Honda
6/21/2025
Emmanuel C. VERIFIED CUSTOMER
It’s all good
6/21/2025
Lori C. VERIFIED CUSTOMER
Thank you Yasuo for going above and beyond for taking care
Of us when we had question about our car or had
To be looked at. We have no regrets buying from
Hilo big island motors.
6/12/2025
Evan T. VERIFIED CUSTOMER
Thank you,, for solving and following up our problem staff worked really well
6/7/2025
Sonja N. VERIFIED CUSTOMER
Thank you! Great service!
6/4/2025
Marcela B. VERIFIED CUSTOMER
friendly and efficient personnel
5/30/2025
Roxann R. VERIFIED CUSTOMER
no lounge to wait in. but the service people were very nice and attentive.
5/30/2025
Beverly H. VERIFIED CUSTOMER
Even though I did not buy my Subaru on the Big Island, Big Island Motors was extremely helpful and courteous when a problem occurred. There were no charges for the diagnostic or repair services. Frankly, I was a bit surprised - did not really believe those warranty claims were true! I certainly would have bought it from you if you had had what I wanted!
5/27/2025
Danielle C. VERIFIED CUSTOMER
I still would like to know why a car with only 25,000 miles is leaking oil.
5/24/2025
Monica S. VERIFIED CUSTOMER
Great service!
5/24/2025
Brandy D. VERIFIED CUSTOMER
Please call ****-****-xxxx and ask for Shanna
5/22/2025
Dorothea F. VERIFIED CUSTOMER
Thank you for the thorough diagnostic
5/22/2025
Evan T. VERIFIED CUSTOMER
Very efficient and easy to talk to made it easy to understand and if I had a question after sales, Steve return quickly