Your shuttle driver is awesome. He is always friendly yet professional and very upbeat and cheerful!
4/20/2022
Mark C. VERIFIED CUSTOMER
I bought my car in February. Because of where we live, we have General Delivery to the post office, so we had title and registration delivered to the dealership. At four weeks, I was called to come in for the safety inspection because it wasn’t done. Paperwork had not arrived yet, so they said I had to get my sticker after it does. At nine weeks I text Spencer asking where the paperwork was. Apparently it had been here but no one notified me. When I came in to get the paperwork and sticker I was told that they had to take it in the back, my assumption was to put on the sticker. I was told to have a seat. 30 minutes later I looked around the corner and my car was just sitting there. No one had touched it. When I asked how long it takes to put on a sticker I was told they had to do another inspection. 20 minutes later (an hour and a half total) I was able to leave. Not only have I wasted my time several visits including the purchase day, but this last time someone’s lack of follow through made me late for work at the hospital. Would never recommend anyone to your business.
4/16/2022
Mathew M. VERIFIED CUSTOMER
My original appointment was yesterday on the 14th at 10:10am. I dropped my car off at 7:10am, put my key in the dropoff envelope and into the drop box. I was called at 4:53pm to be told that my key had been missing and they had just found it. There was never any communication during day. I work across the street at PQ and could have easily cleared this up. Instead my wife had to pick me up, change her dinner plans and then wait for the car to be serviced Friday. She had to be dropped off at a friend's house to be driven to the dealership later on. She had to wait from 7-11am for the car to be ready. She had to call several times to confirm that the car would be ready at 11. She had wait 45 minutes to get the car. The service labor for one aspect of my repair was not charged to us. Overall, we are extremely disappointed in the service and lack of communication over the last 2 days. We will not be returning to have you service this vehicle and will not be recommending
4/16/2022
Debbie H. VERIFIED CUSTOMER
Great customer service!
4/15/2022
Kathryn H. VERIFIED CUSTOMER
I’m glad you asked me about my experience with Lem’s service today. He met me cordially and professionally. He was very clear about what I wanted done…listened and perfectly adjusted to what I questioned. I was once a Service Writer-I can recognize when the garage/the mechanics and the front desk/customer service are working in good coordination. That is the case now, at last, for Big Island Motors. He is by far the best Service Manager I’ve encountered—you’re lucky to have him.
4/14/2022
Patsy F. VERIFIED CUSTOMER
Liked the text messages. However I did ask for the tire sensor be checked and it wasn’t.
4/14/2022
James V. VERIFIED CUSTOMER
Friendly, professional service.
4/8/2022
Bj R. VERIFIED CUSTOMER
Although your staff could not find anything wrong with my vehicle,
I was grateful for the cost of the inspection.
4/8/2022
Christopher H. VERIFIED CUSTOMER
Great Job everyone !!!!!!:) , Sincerely Pomaikalani , Aloha Chris Holschuh
4/7/2022
Carmen F. VERIFIED CUSTOMER
Short wait time and enjoyed the service of shuttle
4/6/2022
Prentiss M. VERIFIED CUSTOMER
Fast n friendly...
3/31/2022
Gary A. VERIFIED CUSTOMER
Len was great. He listened and kept me updated on the work being done.
3/30/2022
Celeste S. VERIFIED CUSTOMER
My husband was told it would be an hour or less. It took two hours so he was a little upset it took so much longer than he was told. 2 hours seems super long for an oil change
3/26/2022
Kristina C. VERIFIED CUSTOMER
Service staff and shuttle staff were very friendly and helpful.
3/24/2022
Kelly W. VERIFIED CUSTOMER
I came in for a scheduled first 6000 miles service. I arrived prior to the appointment time of 1:30 for what should have been 1/2 hour service and was told it would be 1 1/2 hours, as they were backed up.
I chose to wait rather than shuttled back and forth to work. When the 1 1/2 came I was notified that I wasn’t forgotten and it would be just awhile longer, which was 20 more minutes.
I’ll be back in about 2 months for the next 6000 mile service, hopefully the scheduling is better.
Otherwise everyone was pleasant and good to work with.
3/24/2022
Steven H. VERIFIED CUSTOMER
Clifford made the whole process seamless and comfortable. Will be back for the next service. Mahalo.
3/18/2022
Brent K. VERIFIED CUSTOMER
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3/18/2022
Barbara M. VERIFIED CUSTOMER
It appears the tune up was great.
I am old and hanicapped. Three hours seems an awfully long time. for me to wait for the service. I live in HPP. One year a man that worked at BIM picked up my car on his way into work and dropped it off on his way home. Unless we can arrange this kind of thing next year, I will have to go elsewhere for my service. Other than the wait time, BIM has been a good company to work with!