Big Island Motors Hilo Auto Repair Service

A 3 hour wait is too long for a tire rotation and oil change. More technicians should be hired, but your staff is very friendly.

The best peeps

Please send an email receipt

They did the job in a timely manner

Len is very helpful.

Brothers were fast and efficient!

Lem was great! Very thorough and kind.

Finished job early.

I won’t be using you for anything anymore…. Your surveys and phone calls are getting annoying. Please **** off

Staff was very helpful and professional. My car was blocked in when I came to pick it up but the ladies in the office helped find the owner to move her car so I could get out! Mahalo!

Lem, for the service department always very professional and accommodating. Kovee is a great salesman, greets me every time I’m there no matter what. Also takes the time to chat with me and see how things are going with my car, very grateful for having me as my salesman.

Well when I first test drove the car we had to put air in one of the front tires. Purchased then the car on 7/1 drove it for 1000miles and on 7/16 the low pressure tire was showing 27lbs instead of 34 like all the others while putting the air in the guy mentioned of the tire is not good and so I texted the Dean that sold me the car appointment were hard to get and I was just planning on seeing if the tire place could just repair it even though I had already made an appointment with service department. I should have just picked up the tire and pay for the tire since I did drop it off with my other car and pick it up to put it on ourselves since it was very difficult and dangerous driving the car in a spare from Waimea to Hilo. For future maintenance since this is the first time I’ve done a lease and now I wished I just bought out the car I will be working with the Kona Service department they’re closer to us than Hilo and the few times I’ve stopped there to ask questions on the car Aura was always so helpful and even assisted her manger in putty license plate Dean should have gone a lot far and beyond on this tire as from the beginning it was low and when I drove it off the lot it already ran 34miles this was not the first time I bought a brand new car from Big Island Motors it’s my second purchase, I’ve never had a problem with a brand new car driving off the lot with a low tire pressure on a test drive Learning experience

Fast friendly service

It has always been easy to communicate with the service center. They provided thorough diagnostic information and clear estimates of labor times. I felt confident in their expertise. Mahalo!

I’m ok with my truck and service.

Yes, great staff n service thank you!

Better than I expected

Friendly people even when they are short staffed good people in parts & service department who deal with lots of pitfalls in the repair industry.

Took care of a warranty problem very quickly.

Professional curtious service from the initial contact with the Service Department to the diagnosis of the problem and completion of replacing the needed part by a technician. ~Mahalo BIM