It has always been easy to communicate with the service center. They provided thorough diagnostic information and clear estimates of labor times. I felt confident in their expertise. Mahalo!
7/30/2025
Isabella S. VERIFIED CUSTOMER
I’m ok with my truck and service.
7/24/2025
Sonja N. VERIFIED CUSTOMER
Yes, great staff n service thank you!
7/24/2025
Reeve W. VERIFIED CUSTOMER
Better than I expected
7/18/2025
Richard A. VERIFIED CUSTOMER
Friendly people even when they are short staffed good people in parts & service department who deal with lots of pitfalls in the repair industry.
7/18/2025
James N. VERIFIED CUSTOMER
Took care of a warranty problem very quickly.
7/13/2025
Stephen S. VERIFIED CUSTOMER
Professional curtious service from the initial contact with the Service Department to the diagnosis of the problem and completion of replacing the needed part by a technician.
~Mahalo BIM
7/13/2025
Paulo S. VERIFIED CUSTOMER
Felt like had to ask for a favor
7/13/2025
Peter V. VERIFIED CUSTOMER
Received the usual good service on my 2014 Mazda 6,
Which is still going strong - and 39 mpg - at
280,000 miles. Regular servicing by B. I. Motors????
7/13/2025
Kristen S. VERIFIED CUSTOMER
Thank you for the quick and friendly service
7/12/2025
Charlene C. VERIFIED CUSTOMER
Customer service is awesome. Making an appointment is easy and communication is great. I got an email and a printed copy of my service appointment. Then as it got closer to my appointment, I received a reminder phone call. Lem is always awesome. His communication is great and he is very knowledgeable. He is very thorough explaining the whole process. Everyone in the service department is friendly.
7/8/2025
Russell H. VERIFIED CUSTOMER
Friendliness of the staff. Timely repairs.
7/6/2025
Ronald C. VERIFIED CUSTOMER
I ran a diagnostic test and it showed that the code came up and a PVC valve may need a replacement I found out that there is a recall on this part…. Apparently the mechanic ran a DTC and found no codes I’m wondering if there OBD-II missed it
P26-a code shows up on my diagnostic, may have to return vehicle for another TCV with the replacement of the recalled PCV
6/28/2025
Julie S. VERIFIED CUSTOMER
All good mahalo
6/26/2025
Davette R. VERIFIED CUSTOMER
Thank you so much everyone the service writers were great. The head mechanic was friendly and very knowledgeable and the other mechanics on the floor explain some of the procedures they did. They were friendly and experienced and knowledgeable. Thank you so much for you guys help with the service with my Honda
6/21/2025
Emmanuel C. VERIFIED CUSTOMER
It’s all good
6/21/2025
Lori C. VERIFIED CUSTOMER
Thank you Yasuo for going above and beyond for taking care
Of us when we had question about our car or had
To be looked at. We have no regrets buying from
Hilo big island motors.
6/12/2025
Evan T. VERIFIED CUSTOMER
Thank you,, for solving and following up our problem staff worked really well