William DeMotta helped me from beginning to end. He was sooo patient and was simply amazing. Thank you Mr De Motta. I appreciate you!
5/12/2026
Karen W. VERIFIED CUSTOMER
I was satisfied with everyone and the oil change, but I think $170 should cover oil change rotation of tires. It was always included at other dealerships. I just assumed it would be offered with the price and service. I believe you should rethink offering rotation with an oil change.
5/6/2026
Mardani S. VERIFIED CUSTOMER
Learned that I need to change out one strut instead of all four.
4/24/2026
Jose V. VERIFIED CUSTOMER
Great experience
4/23/2026
Jenefer G. VERIFIED CUSTOMER
Professional, communicative service staff. Thank you!
4/22/2026
John M. VERIFIED CUSTOMER
Mahalo nui!
4/10/2026
Collette K. VERIFIED CUSTOMER
Perfect in every way!
4/8/2026
Andrew N. VERIFIED CUSTOMER
Great friendly service. Got the job done in a fair amount of time.
4/3/2026
Lee B. VERIFIED CUSTOMER
Great service staff.
3/27/2026
Zhen L. VERIFIED CUSTOMER
Great service
3/21/2026
Michael Z. VERIFIED CUSTOMER
My my service technician was friendly and professional. Easy to communicate with.
3/19/2026
Lisa-Marie M. VERIFIED CUSTOMER
They were extremely courteous
3/19/2026
Kuulei B. VERIFIED CUSTOMER
I had to bring it in urgently for tires. Got in and was advised my rear brake is very bad with leaking wheel cylinders. They took care of that as well. I'm happy and safe.
3/17/2026
Kirsten H. VERIFIED CUSTOMER
I really appreciate how quickly my car was addressed, as well as the communication from the service and sales departments. Thanks so much you guys!!
3/13/2026
Stuart W. VERIFIED CUSTOMER
Service representative was very helpful, made it clear and understandable of the service being done. Most importantly I felt good about the service being done.
3/10/2026
Big Island. VERIFIED CUSTOMER
Excellent customer service ! Subaru Hilo always answers their phone actual person not voicemail. Highly commendable for everyone in the office , especially Alana , Lemuel and Clint.
Mahalo
3/3/2026
Bj R. VERIFIED CUSTOMER
I did not have an appointment.
But the repair they had done 2 weeks ago was not effective.
It took more than 2 hours for another repair.
I was told it may not be effective or last long.
After 4 years, I am no longer happy or confident with Big Island Motors.
2/24/2026
Michelle B. VERIFIED CUSTOMER
Waiting for my quote for brake job
2/24/2026
Stephen H. VERIFIED CUSTOMER
Mahalo for the good service !
2/24/2026
James B. VERIFIED CUSTOMER
The work was done within the timeframe that was told to me. What was done was explained to me ahead of time and after the work was completed.