Mikala was very thorough with explaining the services and costs, with my Sonata. He answered all my concerns and questions with great satisfaction.
1/7/2024
Reeve W. VERIFIED CUSTOMER
Superb service as usual. Big Island Motors Service Manager- Len Queja- is the best in the business.
1/5/2024
Caitlin H. VERIFIED CUSTOMER
We called 3 weeks ago to secure an appointment today. It was made for 11:30. My husband left work early so he could bring the car in and then he is told it won’t be ready to be seen for 2.5 hours. Pretty unprofessional and shameful to not be considerate of a customer’s time. The least you could have done was call or email us to tell us that our appointment time is going to have to be moved. Such a terrible way to run a business.
12/30/2023
Gary S. VERIFIED CUSTOMER
Is Big Island Motors able to handle my claim with State Farm Insurance regarding forms & pictures?
12/30/2023
Chris S. VERIFIED CUSTOMER
Great experience as always! Friendly staff, clear details about the service, quick turnaround, and the shuttle service was very helpful.
12/28/2023
Ronald B. VERIFIED CUSTOMER
1 year check up, all good, only 5,000 miles, should be good. I did ask about upgrading headlights to LED, but was told it would void my warranty , not good, so left it. I do hope you put LED’s in new models!
12/16/2023
Marilyn F. VERIFIED CUSTOMER
The service team were so kind and efficient. Makala was fantastic in prescribing the right service. Thank you !
12/16/2023
Joanna S. VERIFIED CUSTOMER
Work wasn’t done as quoted; as a result I have to bring it back…..in a month. Duration of the whole process took more than two months.
The job took all day due to staffing and scheduling.
12/15/2023
Philip S. VERIFIED CUSTOMER
The mechanic left the interior covered in transmission oil. Took way to long to do the service I was quoted 1 hour and I ended up waiting 5 hours. I would not reccomend.
12/13/2023
Linda D. VERIFIED CUSTOMER
Your new service manager Kala is great — knowledgeable, pleasant, smart, reasonable. Definitely an asset as an interface with the public – a keeper!
12/12/2023
Peter V. VERIFIED CUSTOMER
Excellent service, as usual, for the past 9 years????
12/11/2023
Laurinda B. VERIFIED CUSTOMER
I already submitted my response!!
12/10/2023
Andrew M. VERIFIED CUSTOMER
Always an AWESOME experience working with everyone ??!
I'm way beyond PLEASED with the service i always get!
Mahalo Mahalo Mahalo
12/8/2023
Mary P. VERIFIED CUSTOMER
thanks for your help on my Subaru. i love my car.
12/5/2023
Donna-Mae K. VERIFIED CUSTOMER
Thank-you Big Island Motors???????? You all are (da bomb) Awesome and very pleased with professionalism, courtesy, 'akamai????????????
Mahalo 'Iwalani Kalei????
11/30/2023
Christopher S. VERIFIED CUSTOMER
Serious issue with my car----driver seat belt buckle needed to be replaced. We were told the part would be there in a week. It took several weeks to come. No one called to follow up with us or return our calls. My husband had to go to the dealership to get any information regarding part status. When it finally came in, we were asked if we had an appointment to get the seat belt replaced??? We need to wait 2 more weeks to get the part changed! The day of the service it took hours to complete. They knew my husband was waiting there. They made no attempt to keep him informed or expedite the work. I drove my car for over a month without a functioning seat belt but your dealership didn't seem to care. The service was so bad, we wish we never bought my Hyundai!!! I love the car but not the service provided by the dealership service department
11/18/2023
Peter V. VERIFIED CUSTOMER
Big Island Motors has serviced my Mazda 6 over thirty times
In the 10 years I have owned it (250,000 miles) and I score the service department a 10 on every visit.
11/10/2023
Colleen B. VERIFIED CUSTOMER
It took me six weeks to get into you. Add an appointment at 11 in my car didn’t get in until 1245 that is not acceptable.
11/5/2023
Daniel B. VERIFIED CUSTOMER
All good. Professional and all work was done as promised.