Thank you
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12/24/2025
Cathleen H. VERIFIED CUSTOMER
Simple safety check -quick and easy.
12/21/2025
Beverly V. VERIFIED CUSTOMER
Helpful friendly service.
12/13/2025
Burt S. VERIFIED CUSTOMER
Staffs customer service was top notch.
12/13/2025
John D. VERIFIED CUSTOMER
Love the Hilo side service department. They are super nice, working their tails off, and I definitely like the new texting system (it would be nice though if it gave the actual time of the appt to be something other than 12:00 am). But it is a step in the right direction to improve efficiency. Mahalo
12/11/2025
Reeve W. VERIFIED CUSTOMER
Great service great dealership but but
11/21/2025
Cathleen H. VERIFIED CUSTOMER
Courteous and efficient
11/20/2025
Charlene I. VERIFIED CUSTOMER
Good and quick service. Pleasant staff…
11/18/2025
Peggy B. VERIFIED CUSTOMER
It took three tries to get my part replaced. First time the ordered the wrong side. Second time they couldn't find the part - it was in the wrong location. The third time was the charm
11/15/2025
Richard A. VERIFIED CUSTOMER
Your service writer is a very good hard worker who tries diligently to make things right for all parties involved. It is hard to find good communicators to work with. His job is not easy & I appreciate how he handles all issue's and always tries to get effective results.
11/14/2025
Raymond Cynthia. VERIFIED CUSTOMER
rhe whole staff were great and helpful
11/12/2025
Timothy B. VERIFIED CUSTOMER
The service was completed very quickly and the staff were pleasant as usual. Great job.
11/8/2025
Karen A. VERIFIED CUSTOMER
Thankfully I was able to void my contract on the van
After just 4 miles of leaving the lot with my 2 year old grandson in the car the brakes locked up and we were very close to be involved in an accident
We had to pay $125 out of pocket to have our new car towed back to the dealership
Had to wait two days for repairs and were informed they did none
Very dissatisfied
11/7/2025
Elizabeth O. VERIFIED CUSTOMER
Now I have to pay for a diagnostic test on a break pad. Not happy about that of course. I called today to make an appt but didn’t get a call back yet.
11/6/2025
Craig K. VERIFIED CUSTOMER
Service Dept was timely, polite, & went over everyone they did. Very good service!
11/4/2025
Robert S. VERIFIED CUSTOMER
Service completed as scheduled on time. Excellent round trip shuttle service by Mark.
10/31/2025
Charlene C. VERIFIED CUSTOMER
The whole staff at Big Island Motors Hilo is awesome. They’re respectful, kind, great customer service. I am a repeat customer. I bought a 2022 Subaru Crosstrek and a 2025 Subaru Outback. Thank you to all the Hilo folks. Keep up the good work.
10/30/2025
Chrystalyn N. VERIFIED CUSTOMER
I appreciated the friendly cibe of the staff, the courtesy shuttle and that my car will be fixed for free due to DCM Starlink issue.
10/29/2025
Christy M. VERIFIED CUSTOMER
Amazing!!!!
10/24/2025
Barbara M. VERIFIED CUSTOMER
Very pleasant experience! Prompt, courteous , caring service!