Brian in Service is super knowledgeable and helpful.
Ku’ulei in Parts is sweet and caring.
Great team.
2/21/2020
Ona N. VERIFIED CUSTOMER
I really appreciate the great service and friendly staff at Big Island Motors, Hilo, Hawaii. This dealership is the best!!
2/20/2020
Jacqueline W. VERIFIED CUSTOMER
Great service at the counter, and very thorough check up for my Subaru! Thank you
2/19/2020
Takamasa B. VERIFIED CUSTOMER
Great fast service. Much better than before. Thank you!
2/18/2020
Aimee S. VERIFIED CUSTOMER
I didn’t receive negative or bad service (but wouldn’t consider this high quality either) just a very different experience than I’m used to as a new 1st time owner of s Subaru (owned Honda & Toyota vehicles previously).
2/18/2020
Keith L. VERIFIED CUSTOMER
No comment
2/17/2020
James C. VERIFIED CUSTOMER
I was asked what the best contact phone number was, and corrected the number I was offered. However, I was still contacted at that number, and I did not know for quite some time that my car was ready.
2/11/2020
Jacqueline C. VERIFIED CUSTOMER
It took too long
2/9/2020
Kathleen M. VERIFIED CUSTOMER
They were helpful and nice
2/7/2020
Mary C. VERIFIED CUSTOMER
I noticed a huge improvement in personnel attitudes during this visit. Everyone seemed cheerful and like they enjoyed being there, unlike what I encountered in past visits. KEEP UP THE GOOD WORK!
1/25/2020
Michael M. VERIFIED CUSTOMER
Service took place as scheduled. Shuttle service was very helpful. I was able to do what I needed to do without feeling put out by action required as a result of the recall notice. So yesterday was a good day.
1/21/2020
Laura M. VERIFIED CUSTOMER
Staff at Subaru are very pleasant!
1/18/2020
Sarah A. VERIFIED CUSTOMER
The Hilo Service Team is awesome. Mahalo!
1/15/2020
Michael N. VERIFIED CUSTOMER
Got an oil change and the back brakes needed replacing. All done within the time frame offered by the Service Dept.
Everyone was friendly and helpful.
Many Mahalo,
Michael N
1/8/2020
Marcia B. VERIFIED CUSTOMER
Great staff! They’re all very friendly, helpful and they listen to my concerns. Kudos to the entire staff!
1/7/2020
Yoshiaki O. VERIFIED CUSTOMER
He was helpful. Also appreciated the shuttle.
1/4/2020
Patricia I. VERIFIED CUSTOMER
Car was still smoking when we arrived home yesterday afternoon.
1/1/2020
Reginald P. VERIFIED CUSTOMER
Excellent service and staff. Love your new text messaging service as well.
12/31/2019
Prentiss M. VERIFIED CUSTOMER
Friendly personnel and check out was fast...
12/31/2019
Evelyn K. VERIFIED CUSTOMER
The service advisor, Mr. Borkey, was very efficient and communicated via text and voice.