Nice people, courteous and all seem to care about customers; appreciated the waiting area set-up with disinfectants, wipes etc.
5/7/2020
Michelle B. VERIFIED CUSTOMER
????????
5/7/2020
Carolyn R. VERIFIED CUSTOMER
Clifford is a very nice person. I did have an issue though. I asked him to make sure that Jospeh did not work on my car because the last time he did (in 2018), he forgot to torque down the plug on the oil pan. He left it hanging loose and eventually all of the oil leaked out. This caused MAJOR issues for me. Clifford said that he would take care of it. When I picked up my car, I learned that Jospeh serviced my car. I asked Clifford about this and he explained that Joseph was the available tech at the time. I expected that Clifford would have handled this situation but he didn’t. He did include my concerns in the service notes however. I’m sure it would have been tricky to juggle the techs in this situation but would you want Joseph working on your car after an incident like that??
5/7/2020
Frederick H. VERIFIED CUSTOMER
Thank you for your friendly and courteous service!
5/6/2020
Joseph B. VERIFIED CUSTOMER
They honor the warranty and repairs were done in good time!
5/6/2020
Marsha S. VERIFIED CUSTOMER
Service was completed in a timely manner. Your staff members in service were courteous and helpful.
5/6/2020
Patricia I. VERIFIED CUSTOMER
Thanks for taking care of our car issues! Greatly appreciated!
5/5/2020
Paula V. VERIFIED CUSTOMER
Thank you
5/1/2020
Marilyn N. VERIFIED CUSTOMER
I was right in time for my appointment today, but my car sat for at least 1/2 hour after I checked in before being moved. Then 2 hours later, it was brought back out, at which point I thought it was done. But only one of the three things that I brought it in for was done. Then it sat near where I was for another 1 1/2 hours before being taken back to be worked on. I was there for 5 hours, and I know that my car sat for at least 2 hours without being worked on. If you have too many cars for your staff to handle, then you should not overbook.
5/1/2020
Fern P. VERIFIED CUSTOMER
Friendly service.
4/30/2020
Noboru N. VERIFIED CUSTOMER
I made my appointment at the beginning of Apeil and I was told the repair would taken 2 hours at most. It turned out I had to wait for 4 hours. What's the meaning of appointment for your dealership?
4/29/2020
Cynthia G. VERIFIED CUSTOMER
Not clear what diagnosis showed
4/29/2020
Myrtle K. VERIFIED CUSTOMER
Everyone was great
4/24/2020
Melodee-Rose H. VERIFIED CUSTOMER
The service was excellent and all my questions were answered. He was professional and friendly. He took the time to make sure I was satisfied with the service to my car. He also said that if I had any other concerns about my vehicle to please call.
4/23/2020
Valerie B. VERIFIED CUSTOMER
I miss the red, yellow, green indicators and the format of the previous printout I got back after a service. This new format is much more difficult to get the information from.
4/22/2020
Gerald N. VERIFIED CUSTOMER
I was kept informed of the status of my service and received a phone call when the service war completed. I appreciated that.