It took three tries to get my part replaced. First time the ordered the wrong side. Second time they couldn't find the part - it was in the wrong location. The third time was the charm
11/15/2025
Richard A. VERIFIED CUSTOMER
Your service writer is a very good hard worker who tries diligently to make things right for all parties involved. It is hard to find good communicators to work with. His job is not easy & I appreciate how he handles all issue's and always tries to get effective results.
11/14/2025
Raymond Cynthia. VERIFIED CUSTOMER
rhe whole staff were great and helpful
11/12/2025
Timothy B. VERIFIED CUSTOMER
The service was completed very quickly and the staff were pleasant as usual. Great job.
11/8/2025
Karen A. VERIFIED CUSTOMER
Thankfully I was able to void my contract on the van
After just 4 miles of leaving the lot with my 2 year old grandson in the car the brakes locked up and we were very close to be involved in an accident
We had to pay $125 out of pocket to have our new car towed back to the dealership
Had to wait two days for repairs and were informed they did none
Very dissatisfied
11/7/2025
Elizabeth O. VERIFIED CUSTOMER
Now I have to pay for a diagnostic test on a break pad. Not happy about that of course. I called today to make an appt but didn’t get a call back yet.
11/6/2025
Craig K. VERIFIED CUSTOMER
Service Dept was timely, polite, & went over everyone they did. Very good service!
11/4/2025
Robert S. VERIFIED CUSTOMER
Service completed as scheduled on time. Excellent round trip shuttle service by Mark.
10/31/2025
Charlene C. VERIFIED CUSTOMER
The whole staff at Big Island Motors Hilo is awesome. They’re respectful, kind, great customer service. I am a repeat customer. I bought a 2022 Subaru Crosstrek and a 2025 Subaru Outback. Thank you to all the Hilo folks. Keep up the good work.
10/30/2025
Chrystalyn N. VERIFIED CUSTOMER
I appreciated the friendly cibe of the staff, the courtesy shuttle and that my car will be fixed for free due to DCM Starlink issue.
10/29/2025
Christy M. VERIFIED CUSTOMER
Amazing!!!!
10/24/2025
Barbara M. VERIFIED CUSTOMER
Very pleasant experience! Prompt, courteous , caring service!
10/23/2025
Cheryl S. VERIFIED CUSTOMER
They were able to squeeze me in and replace my flat with a hard to find tire - finished in just a few hours!
10/23/2025
Theresa A. VERIFIED CUSTOMER
Good service
10/21/2025
Nadine S. VERIFIED CUSTOMER
This was my first time to Hilo Subaru service. I’m satisfied with the service to my car. Kuulei was courteous and helpful.
10/18/2025
Arthur E. VERIFIED CUSTOMER
William was very good
10/18/2025
Kevin K. VERIFIED CUSTOMER
Outstanding Service all the way through!!!
10/18/2025
Rea R. VERIFIED CUSTOMER
Had to reschedule waited an hour after scheduled time and was still waiting to get in . Wasted my time
10/3/2025
Susan R. VERIFIED CUSTOMER
Our appointment was for 1:30. After 1.5 hours our car had yet to be taken in for service. We had to leave because we were told that they would try to complete service by the end of the day. Our service was for a routine oil change. This was not the first time that this scenario happened. Now we have to take additional time off of work to have the service and we are concerned that this will effect the performance of our vehicle.