I noticed a huge improvement in personnel attitudes during this visit. Everyone seemed cheerful and like they enjoyed being there, unlike what I encountered in past visits. KEEP UP THE GOOD WORK!
1/25/2020
Michael M. VERIFIED CUSTOMER
Service took place as scheduled. Shuttle service was very helpful. I was able to do what I needed to do without feeling put out by action required as a result of the recall notice. So yesterday was a good day.
1/21/2020
Laura M. VERIFIED CUSTOMER
Staff at Subaru are very pleasant!
1/18/2020
Sarah A. VERIFIED CUSTOMER
The Hilo Service Team is awesome. Mahalo!
1/15/2020
Michael N. VERIFIED CUSTOMER
Got an oil change and the back brakes needed replacing. All done within the time frame offered by the Service Dept.
Everyone was friendly and helpful.
Many Mahalo,
Michael N
1/8/2020
Marcia B. VERIFIED CUSTOMER
Great staff! They’re all very friendly, helpful and they listen to my concerns. Kudos to the entire staff!
1/7/2020
Yoshiaki O. VERIFIED CUSTOMER
He was helpful. Also appreciated the shuttle.
1/4/2020
Patricia I. VERIFIED CUSTOMER
Car was still smoking when we arrived home yesterday afternoon.
1/1/2020
Reginald P. VERIFIED CUSTOMER
Excellent service and staff. Love your new text messaging service as well.
12/31/2019
Prentiss M. VERIFIED CUSTOMER
Friendly personnel and check out was fast...
12/31/2019
Evelyn K. VERIFIED CUSTOMER
The service advisor, Mr. Borkey, was very efficient and communicated via text and voice.
12/28/2019
Andrea S. VERIFIED CUSTOMER
Charged $103 for diagnostics, radio wasnt as looked into as i see others have done since. I feel overcharged. Everyone was friendly though, i'm usually more satisfied. Mahalo.
12/27/2019
James N. VERIFIED CUSTOMER
Great job
12/25/2019
Chiya P. VERIFIED CUSTOMER
Tehani is definitely your star employee from the customer's standpoint. She is always very pleasant, attentive and looks you in the eye. I have had some treatment from other front desk/service ladies from both Kona and Hilo that were not very polite, actually quite rude- it doesn't take much to be kind-especially when that's your job, "customer service". Very happy you have her now. She's a delight.
12/21/2019
Jill J. VERIFIED CUSTOMER
The service was finished
sooner than expected so I was able to have a more productive day. The service representative was professional and brief.
I’m impressed with the thoroughness of the service and the courteous manner
of the staff.
12/20/2019
Anson L. VERIFIED CUSTOMER
Good customer service!
12/20/2019
John I. VERIFIED CUSTOMER
I’m very pleased with the service that I received. You folks get FIVE STARS from me! The staff treated my professionally and were easy to work with. The use of digital messaging was excellent. The only improvement I would humbly add is provide an actual email address instead of Blank @ bigislandmotors.com. Perhaps have a group in box?