I left a review on google, couldn't be happier with Kovee and Jonathan!
6/23/2024
Ronald R. VERIFIED CUSTOMER
While I did show up early for my appointment only one of two updates were taking care of on my car the most important one the safety recall with the ABS safe fuse has not been replaced I was told that I need to come back for another appointment that the part is not in stock now my question is if the appointment was made a week ahead of time wouldn't someone be able to check if what parts needed so that it's ready for the client when they show up for their appointment not having to come back a second time because they didn't order the part? I was told that I was going to be giving a call sometime soon regarding the safety recall I'm I'm still waiting
6/16/2024
Cathleen H. VERIFIED CUSTOMER
The wrong part was ordered, but the technicians assured me it would be replaced with the correct part at no extra charge.
6/7/2024
Roger J. VERIFIED CUSTOMER
It was hard to schedule an appointment months in advance. My husband had to physically go to Big Island Moors to schedule the appointment.When we dropped the car off, we were told it would be about 2 hours, but it was closer to 3 hours. It would appear the service department just doesn't have enough employees to give customers a convenient experience.
6/6/2024
Gail P. VERIFIED CUSTOMER
Very happy on May 31st everything was very good. Service department was excellent. My tires are doing well. Thank you for safety. Check Mr. Pali see you guys again.
6/4/2024
Daniel M. VERIFIED CUSTOMER
They got the job done
6/1/2024
Michael Z. VERIFIED CUSTOMER
Timely response to my question part in stock and installed within one hour. Easy payment options very happy.
5/29/2024
Jaymee H. VERIFIED CUSTOMER
Fast and efficient. Loving to new text message service where you can prepay for your service!
5/23/2024
Diane B. VERIFIED CUSTOMER
Left a call a week and a half ago about an issue I had since my last service I was told they would call me back. I still haven’t heard anything.!
Now I keep getting texts that my car is available for pick up when you don’t even have my car.
5/18/2024
Lydia W. VERIFIED CUSTOMER
The service at Big Island Motors is always professional and courteous.
5/9/2024
Erin D. VERIFIED CUSTOMER
Next time call to say that diagnosis will end up costing double than what originally stated and why.
5/6/2024
Shelly R. VERIFIED CUSTOMER
Service was excellent!
5/4/2024
Peter V. VERIFIED CUSTOMER
Great service, as usual, for the past 10 years!
5/1/2024
Stephen S. VERIFIED CUSTOMER
Service personnel did a great job in communicating their timeline issues and working to accommodate my service on the day it was scheduled.
4/26/2024
Leanne Y. VERIFIED CUSTOMER
I was greeted and helped as I entered the service dept. Doors. Paperwork was ready to go and the hand off of car was smooth. Car was done around the estimated time and retrieving the car upon completion was fast and easy too.
4/9/2024
Byron M. VERIFIED CUSTOMER
Very satisfied with service rep. Very thorough explaining the problem and. Solution.
4/7/2024
Elaine N. VERIFIED CUSTOMER
Lem is very friendly and knowledgeable.
3/30/2024
James C. VERIFIED CUSTOMER
Work was done professionally, but not in a timely manner. For truck yearly maintenance I had to wait 4.5 hours.
3/23/2024
James S. VERIFIED CUSTOMER
Yes thank you.
3/17/2024
James P. VERIFIED CUSTOMER
I went to due a service for a recall and my schedule service! When I showed up I was told they can’t do my recalled service because the employee who was fired didn’t do her job properly. I scheduled this service months ago! When I get there they tell me they cannot do the recall service! I was upset because it is difficult for me to get to get time off of work! They actually did my service and recall! Why did I even have to complain? Employee issues are not my problem! That is on the dealership! Fix my car! That is all I need! Excuses are like assholes! Everyone has them!