Always an AWESOME experience working with everyone ??!
I'm way beyond PLEASED with the service i always get!
Mahalo Mahalo Mahalo
12/8/2023
Mary P. VERIFIED CUSTOMER
thanks for your help on my Subaru. i love my car.
12/5/2023
Donna-Mae K. VERIFIED CUSTOMER
Thank-you Big Island Motors???????? You all are (da bomb) Awesome and very pleased with professionalism, courtesy, 'akamai????????????
Mahalo 'Iwalani Kalei????
11/30/2023
Christopher S. VERIFIED CUSTOMER
Serious issue with my car----driver seat belt buckle needed to be replaced. We were told the part would be there in a week. It took several weeks to come. No one called to follow up with us or return our calls. My husband had to go to the dealership to get any information regarding part status. When it finally came in, we were asked if we had an appointment to get the seat belt replaced??? We need to wait 2 more weeks to get the part changed! The day of the service it took hours to complete. They knew my husband was waiting there. They made no attempt to keep him informed or expedite the work. I drove my car for over a month without a functioning seat belt but your dealership didn't seem to care. The service was so bad, we wish we never bought my Hyundai!!! I love the car but not the service provided by the dealership service department
11/18/2023
Peter V. VERIFIED CUSTOMER
Big Island Motors has serviced my Mazda 6 over thirty times
In the 10 years I have owned it (250,000 miles) and I score the service department a 10 on every visit.
11/10/2023
Colleen B. VERIFIED CUSTOMER
It took me six weeks to get into you. Add an appointment at 11 in my car didn’t get in until 1245 that is not acceptable.
11/5/2023
Daniel B. VERIFIED CUSTOMER
All good. Professional and all work was done as promised.
11/3/2023
Gerald M. VERIFIED CUSTOMER
Professional and timely
10/26/2023
Charlotte D. VERIFIED CUSTOMER
Very kind and friendly n professional service by All the employees
10/26/2023
Kelly C. VERIFIED CUSTOMER
Thank you
10/18/2023
Tanya Y. VERIFIED CUSTOMER
Great Customer Service! Sincerely appreciated squeezing me for ? diagnostic’s appointment same day as I reported the battery problem.
10/18/2023
Leisaac M. VERIFIED CUSTOMER
Your service was very simple understanding & fast. I would recommend anyone to send their car for service to y’all’s
Thank you for your service
10/13/2023
Monte R. VERIFIED CUSTOMER
4xs in shop, problem still exists
10/7/2023
Maire H. VERIFIED CUSTOMER
Service has been mediocre at best in the past but today was terrible. I received a phone call my car was ready at 11:30, and that someone would call to arrange my ride back to the dealership. After an hour, no call. I then tried calling repeatedly with nobody answering the phone. It took me calling the administration line and having someone physically walk to service department to have someone call me back to pick me up.
9/30/2023
Pamella W. VERIFIED CUSTOMER
Very disappointed in service and no auto provided for loaner since auto was drivable
vERY disappointed in the lack of customer service and business ethics
9/29/2023
Byron M. VERIFIED CUSTOMER
No problems. Very friendly staff.
9/28/2023
Jill J. VERIFIED CUSTOMER
Fast service
Everything was good
9/27/2023
Lauren B. VERIFIED CUSTOMER
Great service,they were able to accommodate my time-line,and got me out on time. Two thumbs up to the mechanic and crew there. Mahalo plenty!
9/23/2023
Derrick S. VERIFIED CUSTOMER
The install quote showed 3 hours labor charges. Seeing it only took 2 or at the most 2.5 hours, we expected the cost to be less. When we questioned, we were told regardless of the time it took, the charge was the same. Not pleased!