Superb customer service by service rep’, Lem. He’s one of a kind.
5/26/2022
Gerianne F. VERIFIED CUSTOMER
Thank you so very much for your excellent service. It's always a pleasure bring my car in for serving at Big Island Motors.
5/20/2022
Paul S. VERIFIED CUSTOMER
Awesome service
5/19/2022
Ilona A. VERIFIED CUSTOMER
Len was helpful, friendly and knowledgeable. I’m so glad I brought my vehicle into this dealership for service. I will most likely be bringing it back for the next service. Mahalo!
5/5/2022
Matthew N. VERIFIED CUSTOMER
The staff at Big Island Motors are always professional and treat their customers with the utmost respect. I always have a pleasant experience when I go to service my Subaru and also I love my Outback and have never had any regrets about buying it from there.
5/4/2022
Reeve W. VERIFIED CUSTOMER
Your service advisor (Lem) and tech’ (‘name?) were right on the ball in correctly diagnosing and repairing my issue, and then went over it in detail with me in discussing charges in detail and even made insightful recommendations on what actions I could take to avoid any future issues. All told, my experience couldn’t have been any better, and that’s why I recommend Big Island Motors to everybody I come in contact with who’s car or truck shopping. Mai’kai’i
5/4/2022
Crystle K. VERIFIED CUSTOMER
The staff at big Island motors are so thoughtful, professional, and thorough. I feel completely at ease when I have my car inspected or maintenance performed. Your communication is excellent via email and text message so we always know what’s going on. And I’m very impressed with your payment/invoice/document system
4/30/2022
Christina E. VERIFIED CUSTOMER
Very friendly people! Fast & efficient.
4/28/2022
Matthias K. VERIFIED CUSTOMER
Lem is always helpful and professional
4/24/2022
Mary C. VERIFIED CUSTOMER
Your shuttle driver is awesome. He is always friendly yet professional and very upbeat and cheerful!
4/20/2022
Mark C. VERIFIED CUSTOMER
I bought my car in February. Because of where we live, we have General Delivery to the post office, so we had title and registration delivered to the dealership. At four weeks, I was called to come in for the safety inspection because it wasn’t done. Paperwork had not arrived yet, so they said I had to get my sticker after it does. At nine weeks I text Spencer asking where the paperwork was. Apparently it had been here but no one notified me. When I came in to get the paperwork and sticker I was told that they had to take it in the back, my assumption was to put on the sticker. I was told to have a seat. 30 minutes later I looked around the corner and my car was just sitting there. No one had touched it. When I asked how long it takes to put on a sticker I was told they had to do another inspection. 20 minutes later (an hour and a half total) I was able to leave. Not only have I wasted my time several visits including the purchase day, but this last time someone’s lack of follow through made me late for work at the hospital. Would never recommend anyone to your business.
4/16/2022
Mathew M. VERIFIED CUSTOMER
My original appointment was yesterday on the 14th at 10:10am. I dropped my car off at 7:10am, put my key in the dropoff envelope and into the drop box. I was called at 4:53pm to be told that my key had been missing and they had just found it. There was never any communication during day. I work across the street at PQ and could have easily cleared this up. Instead my wife had to pick me up, change her dinner plans and then wait for the car to be serviced Friday. She had to be dropped off at a friend's house to be driven to the dealership later on. She had to wait from 7-11am for the car to be ready. She had to call several times to confirm that the car would be ready at 11. She had wait 45 minutes to get the car. The service labor for one aspect of my repair was not charged to us. Overall, we are extremely disappointed in the service and lack of communication over the last 2 days. We will not be returning to have you service this vehicle and will not be recommending
4/16/2022
Debbie H. VERIFIED CUSTOMER
Great customer service!
4/15/2022
Kathryn H. VERIFIED CUSTOMER
I’m glad you asked me about my experience with Lem’s service today. He met me cordially and professionally. He was very clear about what I wanted done…listened and perfectly adjusted to what I questioned. I was once a Service Writer-I can recognize when the garage/the mechanics and the front desk/customer service are working in good coordination. That is the case now, at last, for Big Island Motors. He is by far the best Service Manager I’ve encountered—you’re lucky to have him.
4/14/2022
Patsy F. VERIFIED CUSTOMER
Liked the text messages. However I did ask for the tire sensor be checked and it wasn’t.
4/14/2022
James V. VERIFIED CUSTOMER
Friendly, professional service.
4/8/2022
Bj R. VERIFIED CUSTOMER
Although your staff could not find anything wrong with my vehicle,
I was grateful for the cost of the inspection.
4/8/2022
Christopher H. VERIFIED CUSTOMER
Great Job everyone !!!!!!:) , Sincerely Pomaikalani , Aloha Chris Holschuh
4/7/2022
Carmen F. VERIFIED CUSTOMER
Short wait time and enjoyed the service of shuttle