I scheduled an appointment for my 50,000-mile maintenance. After reviewing what that service included, I determined that only an oil change was necessary, as my cabin and air filters were fine and did not need to be touched. When I got into my car after the appointment, it was making a noise that was not present when I dropped it off. I immediately informed the service desk, and I was told that during the cabin and air filter check, the technicians must have missed something and that they would take care of it right away. I specifically chose oil change only for a reason. I did not authorize work on my cabin or air filters. This is my vehicle, my name is on it, and I make the monthly payments. Any work performed beyond what I approved is unacceptable.
1/30/2026
Jacqueline R. VERIFIED CUSTOMER
Great service ????
1/30/2026
Timothy M. VERIFIED CUSTOMER
Steve and the rest of the staff were very courteous and professional. They did a great job for me.
Thanks, Tim Mooney
1/29/2026
Katherine C. VERIFIED CUSTOMER
Great
1/28/2026
Dona W. VERIFIED CUSTOMER
You make me feel safe that I have chosen you as my service team. And THAT is very important for an elderly person. Thank you
1/24/2026
Jack C. VERIFIED CUSTOMER
None
1/24/2026
Dan H. VERIFIED CUSTOMER
Quick in (on time)., and great service. Lauren up front was excellent!
1/23/2026
Jonathon H. VERIFIED CUSTOMER
Couldn’t figure out the problem, was sent to another dealership.
1/23/2026
Karen P. VERIFIED CUSTOMER
Danville Toyota is the reason I drive Toyotas! I count on them to sell me what meets my needs and keep it maintained perfectly. They never let me down!
1/22/2026
James D. VERIFIED CUSTOMER
Have always gotten GREAT service at Toyota of Danville. I’m on my second Toyota. Have been with them since 2007.
1/21/2026
Charles R. VERIFIED CUSTOMER
I was in for my first service on our new 2025 RAV4 Limited. Everything went smooth and Lauren did a good job finishing up with me.
1/20/2026
Tony S. VERIFIED CUSTOMER
Jose is always great to work with. His customer service is exceptional.
1/18/2026
Susan S. VERIFIED CUSTOMER
Ok
1/17/2026
Michael P. VERIFIED CUSTOMER
Happy with the service
1/17/2026
Teddy M. VERIFIED CUSTOMER
Great job
1/15/2026
Joshua M. VERIFIED CUSTOMER
Excellent servics
1/15/2026
Penny H. VERIFIED CUSTOMER
Thank you for the quick Sevice and detailed description of what was done.
1/15/2026
Martha J. VERIFIED CUSTOMER
No,
I feel we paid a lot of money for nothing. No result to the noise my husband keeps hearing his truck make.
1/15/2026
Scott T. VERIFIED CUSTOMER
Was told tire rotation was $24. Went to pay bill and total was $29.08. I asked why the extra charge? Was told it was just a fee that was put on everything. Wasn’t told before purchase that there was a fee on top of the $24.