I feel like the work is rushed so mistakes get glossed over. I’ve had one small mistake happen every time I’ve gotten service. I’ve never complained because I really avoid confrontation at all cost. It’s starting to be a pattern though. Everyone is very polite and nice to me.
6/3/2026
Keegan M. VERIFIED CUSTOMER
Date 6-2-26 Time of appointment 2:30 pm, Called to schedule my 35,000 mile service check recommended by Toyota, I did not receive any video of an inspection of my vehicle as I have every other time… Also how do I know if everything was properly looked at and done if there is no video proving they even looked at it? Thank you, have a good day!
6/3/2026
Charles W.. VERIFIED CUSTOMER
The hybrid warning light is still on. Is that due to the O2 sensor in the catalytic converter not being there? The hybrid warning light only came on after the 12 volt battery was replaced much earlier. We didn’t discover this until we had driven away.
6/2/2026
John L. VERIFIED CUSTOMER
Ok
5/30/2026
Celeste B. VERIFIED CUSTOMER
Excellent appointment. Not sure who Lauren is — maybe the person I spoke with on the phone when I made the appointment? Anyway I keep coming to Danville because everyone at the service department is very nice, normal, no high-pressure tactics to upsell me, etc.
5/29/2026
Lillie J. VERIFIED CUSTOMER
Ì appreciated the thorough inspection, the advice about future issues and the personal attitude applied to the service.
5/29/2026
Constance C. VERIFIED CUSTOMER
Na
5/29/2026
Julie N. VERIFIED CUSTOMER
Lauren was awesome!! She takes the quality up a level in my opinion from this experience. Totally took an unpleasant day with car trouble and put in the extra effort to get my vehicle serviced and on my way. She was also helpful with answering questions regarding my vehicle service in the past. Truly appreciated her professionalism!!
5/29/2026
Nello F. VERIFIED CUSTOMER
Excellent service
5/29/2026
Marnie S. VERIFIED CUSTOMER
They did a great job and the service was fast and people are friendly.
5/29/2026
Karen P. VERIFIED CUSTOMER
Always a good experience!
5/29/2026
Sue G. VERIFIED CUSTOMER
The service was completed in a timely matter. Personnel were polite and kind.
5/22/2026
Kenneth B. VERIFIED CUSTOMER
No,thank you.
5/22/2026
Julie C. VERIFIED CUSTOMER
The team is consistently amazing! Helpful, professional, knowledgeable, and friendly.
5/22/2026
Jimmy B. VERIFIED CUSTOMER
He is the best!
5/21/2026
Karen P. VERIFIED CUSTOMER
Couldn't solve my problem, but it was complex.... so I sought out another resolution. Appreciated the effort by Jose!
5/20/2026
Michael S. VERIFIED CUSTOMER
Lauren Trosper was very courteous, professional, friendly and attentive to providing first class customer service.
5/16/2026
Diana S. VERIFIED CUSTOMER
Very organized, efficient and they washed my car! Great service