Thanks to my amazing Service Advisor, Rob Hussey! Rob is the reason I drive from Petaluma to Hansel in Santa Rosa. He’s always extremely professional, knowledgeable, and kind.
11/14/2020
Edmund P. VERIFIED CUSTOMER
Woody was very pleasant and helpful. Good follow up and service
11/14/2020
LESLIE S. VERIFIED CUSTOMER
Service advisor David was excellent. Kept me apprised of progress etc. thanks
11/13/2020
Sherry L. VERIFIED CUSTOMER
Woody has been great dealing with my questions and my weird schedule
And Carlo from Hansel Acura for finally finding the tricky problem with my back door not opening
11/13/2020
James R. VERIFIED CUSTOMER
Thanks again Woody for your outstanding professional service and please think Mr Schuster
11/13/2020
Edward M. VERIFIED CUSTOMER
It’s took too long, you guys did routine oil change and 45,000 miles check-up. That took almost 4 hours , my appointment was 8:30 a.m. and I got out of your parking lot about 12:15 p.m. and he try to give me wrong truck! My truck was not wash? This was my first time the service vehicle come backs to me not washing. Are you guys stop washing service vehicles?
11/13/2020
Andrew S. VERIFIED CUSTOMER
After review and comparison of pricing, Hansel by far has the highest charges and add ons for service. In particular, tire services offered for free at many locations, including mounting, balancing and alignment. These 3 items added $250+. Dollars to my service bill. And a shop rate of $190 is exorbitant . It may be ‘the going rate’ but it is still insane.
I love your service, Woody is awesome and takes very good care of me as a customer. Unfortunately, It’s the high cost that may force me to look elsewhere.
11/13/2020
Jose M. VERIFIED CUSTOMER
Dave was very attentive and serve me very well very satisfied
11/13/2020
Anthony K. VERIFIED CUSTOMER
Excellent work as always AJ. Many thanks.
11/13/2020
Carla O. VERIFIED CUSTOMER
Jorge was great! He listened to all my concerns and said they would all be checked out. He suggested that I make another appointment if I was still concerned as my cat was in for a fix of a recall. He was very kind and courteous.
11/13/2020
Vanessa F. VERIFIED CUSTOMER
Thank you for fitting me into your busy schedule and addressing the issues with my vehicle so quickly. I hope you all stay safe and healthy as you meet the needs of your customers. As a fellow essential worker, I thank you for your service during this challenging time in history.
11/13/2020
Rosie L. VERIFIED CUSTOMER
Jorge is great Appteciate him He should receive the “Employee of the month award!!!
11/12/2020
Leigh B. VERIFIED CUSTOMER
Such professional, friendly and kind service. Very impressed.
Thank you so much!!
11/12/2020
Kurt S. VERIFIED CUSTOMER
This was a great experience for me, I brought my car in and the drove me back to work and picked me up from work to get my car when it was done no hassle car came out great.
11/12/2020
Joshua B. VERIFIED CUSTOMER
Petty issue, I wish we could find a way for the coffee machine to be made safely available to guests waiting for service.
11/12/2020
TODD S. VERIFIED CUSTOMER
Excellent job !!!
11/12/2020
Eric E. VERIFIED CUSTOMER
Thanks Rob!!
11/12/2020
Patricia L. VERIFIED CUSTOMER
Always great customer service at your dealership. Everyone is so nice and helpful.
11/12/2020
James D. VERIFIED CUSTOMER
Jorge has been my service technician the last several times and he is always very professional- always a good experience????