David was so kind, helpful and thoughtful during my visit yesterday. Especially during these hard times, it felt so nice to experience customer service like that. Thank you!
11/12/2020
Matthew L. VERIFIED CUSTOMER
Have worked with Woody for some years now, long before our purchase of the Lincoln. Have always appreciated and respected his work. Nevertheless, having said that, frankly, the survey question is really useless and rather unfair to your service reps. Just think about the survey question that is directed at Woody and the standard it requires him to achieve, or for that matter, any of your service reps. For example, prior to owning our Navigator, we owned a Ford Expedition, as well as a Fiesta. Ford obviously knows the debacle that occurred with the Fiesta and its transmission nightmare. As we had the Fiesta serviced over the years with its faulty transmission, we often dealt with Woody. Our frustration and anger that was associated with a **** Ford product could have easily been unfairly imputed to Woody, when in fact his service was always professional. Anyway, just a few thoughts. Thank you, M. LeBlanc
11/12/2020
Marianne D. VERIFIED CUSTOMER
It is always a pleasure to come in and have Rob take care of my needs. He is a total professional and the best service writer with whom I have ever dealt
11/12/2020
Amber L. VERIFIED CUSTOMER
Rob was wonderful. Thanks so much
11/11/2020
SAMANTHA G. VERIFIED CUSTOMER
As always, Woody provided the highest quality of customer service
11/11/2020
Jennifer M. VERIFIED CUSTOMER
Less than a week after my service, my oil light came on and I am in Sacramento needing to drive 2 hours to get home. It was recommended that I go to have my oil checked and filled and keep the receipts for Hansel to refund me per AJ.
11/11/2020
Priya P. VERIFIED CUSTOMER
After doing service at this location for 2 years, I’ve never had a better experience with David. He went above and beyond to help me & I appreciate it! I will be making my appointments with him moving forward.
Thank you David for all you help & hard work!
-Priya
11/11/2020
Dawn R. VERIFIED CUSTOMER
Service was great and quick. Several recall issues were taken care of in excellent time. Customer service was outstanding! Thank you!
11/11/2020
KATIE K. VERIFIED CUSTOMER
Rob always goes above and beyond. He communicates very well and is always smiling, happy and friendly. I appreciate all that he does and will continue to come work with him in the future.
11/11/2020
Lauren W. VERIFIED CUSTOMER
Thank you, Jorge! You were great once again!
11/11/2020
Robert S. VERIFIED CUSTOMER
Excellent service, as always!
11/11/2020
JAMES D. VERIFIED CUSTOMER
Good
11/11/2020
Richard S. VERIFIED CUSTOMER
Rob is superb.
11/10/2020
Richard C. VERIFIED CUSTOMER
Woody has always provided us with excellent customer service and is the reason we keep coming back to Hansel automotive!!!
11/10/2020
CLAIRE T. VERIFIED CUSTOMER
Excellent service!
11/10/2020
Scott P. VERIFIED CUSTOMER
Jorge is courteous, professional and responsive to any questions. I an very happy with the service. Thanks
11/10/2020
Penelope M. VERIFIED CUSTOMER
Jorge took care of my CMax problem promptly. I am always completely satisfied with Hansel’s service department. Parts department also. Thanks!
11/10/2020
Robert M. VERIFIED CUSTOMER
Too expensive
11/7/2020
Gabriel S. VERIFIED CUSTOMER
George Jenner excellent job thank you for your help
11/7/2020
Robert S. VERIFIED CUSTOMER
Great service from registration to completion. Daniel did a great job.