When I mentioned that my airbag light was continually lithe told me it would be $185 just to diagnose it. I think that is absolutely ridiculous.
9/12/2019
Claire O. VERIFIED CUSTOMER
Include the warranties and prepaid maintence on quote. Carol is awesome!!!!
9/12/2019
Andrew P. VERIFIED CUSTOMER
Always dislike taking my vehicles to the dealerships. Unfortunately, due to a recall, it was unavoidable. That being said, I was very impressed with the service I received from josh. He was on it from the very beginning. Also, the app/texting service is extremely convenient, and they even washed the exterior and it surely needed it. That also being said, I hope to never see you again. Thanks!
9/12/2019
Charlene N. VERIFIED CUSTOMER
Josh is friendly, efficient, and timely. He checked on my car as it was being taken care of which I appreciate very much. The complimentary car wash was much appreciated as well. Awesome experience!
9/5/2019
Dan E. VERIFIED CUSTOMER
Woody was really helpful.
9/5/2019
Daniel P. VERIFIED CUSTOMER
Anthony was fantastic. He was able to help me shortly after my appointment time and was extremely pleasant to work with. Thank you very much!
9/5/2019
Robert S. VERIFIED CUSTOMER
Joshua was very helpful. Several issues were beyond his control . Service before appears up to Hansel standards.
9/5/2019
Denise W. VERIFIED CUSTOMER
It was a great experience. Tony is a super guy. He was warm and receptive to my questions and I appreciated his kindness. He was easy to work with. Thanks so much for an enjoyable experience!
9/5/2019
Jacqueline S. VERIFIED CUSTOMER
Rob is a true professional. Everything went smoothly
and just the way he said it would—not one single hiccup!!!
9/5/2019
Jennifer G. VERIFIED CUSTOMER
Great service at Hansel. Enterprise was quite the opposite.
9/5/2019
Chris S. VERIFIED CUSTOMER
Carol was helpful with looking up a refund for service already performed as part of a recent recall. She was there in the morning to check my car in, and there in the evening to check it out. Great customer service!
9/4/2019
John S. VERIFIED CUSTOMER
I made an appointment 9 days ago for a 7:30 drop Off ( on Monday )
My truck was not even looked at for 2 days it was Wednesday before any kind of diagnosis was made then parts needed to be ordered. Monday was a holiday but I was only notified at 3:30 today that my cat was ready. I understand that employees are hard to get and I was patient but it was disappointed.