As always, Woody takes care of business and Customer
9/13/2019
Uriel B. VERIFIED CUSTOMER
Love this place and it's staff. They're like family.
9/13/2019
Donald H. VERIFIED CUSTOMER
Woody is always great and takes good care of his customers!
9/13/2019
Gary G. VERIFIED CUSTOMER
Efficient, timely, courteous....professional.
9/13/2019
James L. VERIFIED CUSTOMER
Woody was very helpful and informative today.
He is a credit to your organization!
9/13/2019
Catherine N. VERIFIED CUSTOMER
Great customer service!
9/13/2019
ROBERT H. VERIFIED CUSTOMER
Carol does a great job! I’m always glad when she is my service advisor!
9/12/2019
Barbara Y. VERIFIED CUSTOMER
Sales, parts, and service dept not completely synchronized. Everyone is nice and talented at their task.
9/12/2019
Marilyn C. VERIFIED CUSTOMER
We have total trust in Woody and know that if we have a problem he will do everything in his power to make sure that it is taken care of in an efficient manner.
Hansel Ford is very fortunate to have such a dedicated, well informed, employee!!
As are WE!!
Thank you!
9/12/2019
Tom K. VERIFIED CUSTOMER
Rob did a good job in helping us with a difficult situation where we had an very unexpected Breakdown of my 2.5 Yr old Expedition while driving up for my sons wedding in Mendocino from LA area. Turned out to be a failed fuel pump. This should NOT happen in such a new car. My problem now is with FORD! They should have covered delivering the car back to me to LA after it was repaired. But Rod said they would not cover this cost, so I, at my own expense, had to fly up to Santa Rosa from LA after it was fixed to pick up the car and then spend another 7 hours (againdriving my car back home. This does not seem right when I have paid for an en extended warranty on a 65,000 dollar car. Rob was great, but FORD Is NOT backing him and me up as they should. FIX THIS!
Tom K
9/12/2019
David A. VERIFIED CUSTOMER
Even though we had never met, she saw me drive up and walk inside and she asked me "David?". Carol is on the ball!
9/12/2019
Al B. VERIFIED CUSTOMER
From the friendly exchange and introduction meeting Rob Hussey to the generous ride to and from my home in Windsor, driven courteously and safely by Debbie Wallis all was seamless and satisfactory. Their knowledgable care allowed me the privilege to be proud of myself for making the right decision..An excellent experience in all manner of professionalism, courtesy, driving safety combined prompt service.Great job reflects well on your dealership.
9/12/2019
Sherry H. VERIFIED CUSTOMER
Everything was very easy
9/12/2019
Gabriel T. VERIFIED CUSTOMER
Woody was awesome!
9/12/2019
Trina F. VERIFIED CUSTOMER
My vehicle has been at Ford since June 17th. There has been very little done to my vehicle and it seems it is still not repaired. I have not received much communication in regards to what is being done or why it is taking so long to complete the work. Rob has just recently taken over communication for Jorge on September 4th. He indicated that he would let me know when my vehicle would be done and that Ford was close. That is the last communication I have had.
9/12/2019
Thomas S. VERIFIED CUSTOMER
Rob was great! My truck was clean and ready when I got there to pick it up.
9/12/2019
Stephen H. VERIFIED CUSTOMER
Good Job. Good communication.
9/12/2019
Irene A. VERIFIED CUSTOMER
AJ is a very cool guy. He’s very friendly, informative , personable and professional. He seems to really care about customer satisfaction and making the experience as easy as possible.