He was very helpful and patient with our questions
7/9/2026
Y L. VERIFIED CUSTOMER
Valerie Machado provided excellent customer service! She helped me with my car’s factory recall for the seat sensor and made the whole process easy. She patiently explained the different types of engine oil and vehicle fluids and showed me how to check them properly. Valerie is very knowledgeable, professional, and truly cares about helping her customers. I highly recommend her!
7/9/2026
Charles X. VERIFIED CUSTOMER
Knows how to take money, but doesn’t hold accountability for the damages and wouldn’t do anything about it at Norm Reeves Honda West Covina. Giving a $20 dollar off for damages on the infotainment system.
7/9/2026
Amelia D. VERIFIED CUSTOMER
I’ve been a member since 2012 and I forgot my loyalty points card for $120 worth of free maintenance or service.So I asked him if I could look me up and at least give me some kind of discount for being a loyal member. And said he couldn’t do that. Not even for $5 to $10.
7/9/2026
Richard L. VERIFIED CUSTOMER
Very clear on the procedures of service. Explained options and expressed what should be done to car for safety. I was impressed because he advised me of the recall. And I will have it done soon. Very polite.
7/9/2026
Joanna P. VERIFIED CUSTOMER
I had an overall good experience with the service provided.
Samuel Tung was very friendly and helpful, great customer service.
7/9/2026
Carol I. VERIFIED CUSTOMER
Always satisfied with service
7/9/2026
Roger D. VERIFIED CUSTOMER
I am overall pleased with your dealership, despite a few bumps along the way. I believe our salesperson Alicia did a good job.
7/9/2026
Susan S. VERIFIED CUSTOMER
Melvin was great but I asked to have my window washer fluid checked ( one was clogged) and they didn’t have time to do it.. they were too busy… after waiting 2 hours I was disappointed they couldn’t do that… otherwise everything else was ok
7/9/2026
James L. VERIFIED CUSTOMER
Great friendly and informative customer service.
7/8/2026
Custudio A. VERIFIED CUSTOMER
Thanks for all your services
7/8/2026
Victor O. VERIFIED CUSTOMER
Good customer service
7/8/2026
Kishore A. VERIFIED CUSTOMER
Appreciate Melvin assistance today. He did great Job.
Thanks,
Kishore
7/8/2026
Margarita P. VERIFIED CUSTOMER
Everyone was very helpful
7/8/2026
Hector P. VERIFIED CUSTOMER
Great seevice. Personal are professional.
7/8/2026
Lenore R. VERIFIED CUSTOMER
My Service Advisor was very nice and helpful.
7/8/2026
Pat R. VERIFIED CUSTOMER
Thank you Sam, for taking care of me ???? I really appreciate for all you did and the mechanics
7/8/2026
Bao N. VERIFIED CUSTOMER
Melvin did an excellent job! He was able to help me with the process of getting an oil change really fasts. Melvin even explained to me what my car needed and even explained all the question that I had. Excellent service!
7/8/2026
Sonia T. VERIFIED CUSTOMER
I'm being screwed royally with my faulty AC in my Civic. You guys knew this was a problem and you failed to take care of it. Now you want 2480.00 dollars? The parts cost you only 300.00 dollar you want to charge me over 2000.00 to fix my AC. CRAZY! This is silly. The recall, the problem was more than just what you recalled. All those years and all my Hondas... so disappointing. I have another Honda with the same issue... waiting for the air to go out on that one...lets see what you say. Seriously I was going to buy another... this experience changed my mine so sad. SO SAD! Honda simply not the same.