Sam was polite,attentive and followed up with all repairs and pick up time.
6/1/2026
Sandra L. VERIFIED CUSTOMER
I was completely satisfied with the customer service I received from Martin but I was not satisfied with the outcome of the diagnosis on my car as it's been several times my car has shutdown on me leaving me stranded.
There has to be something wrong with a two yr old car with as many issues as my car has.
Looking for a resolution please.
Thank you,
Sandra L
5/31/2026
Luz A. VERIFIED CUSTOMER
Excellent service
5/31/2026
Lorenzo C. VERIFIED CUSTOMER
If this feedback really matters to the company then clearly letting customers know that they’ll potentially be waiting 15-20 minutes while their “Service Advisor” is ready to check them in and not calling it “bypass counter with express check out” if a customer pays online and still has to go to the counter and wait for the employee to check out and print forms for customers. Lastly, Trinity would always have the technician send videos and recommend and additional findings but no video nor recommendations. Now I’ll clearly request Trinity when calling for appointment next time.
5/31/2026
Salvador P. VERIFIED CUSTOMER
Great service
5/31/2026
Carlos V. VERIFIED CUSTOMER
Excelente servicio Genaro Pérez
5/31/2026
Gonzalez (. VERIFIED CUSTOMER
My experience was amazing because of Samuel. He was so kind, so informative, and he took his time to explain every detail that I didn’t understand. He made sure I knew exactly what my car needed and why it needed it. He helped me decide what was most important as far as what recommendations I should take care of 1st. He was patient, he was kind, and more importantly, he just wanted to make sure that I knew he was there to help. I will be requesting him every single time. I have never had this much of a good experience at Honda. So thank you, Samuel. You are now my go to technician.
5/31/2026
Daniel D. VERIFIED CUSTOMER
David was very helpful and insightful of the service I needed.
5/31/2026
Ricardo S. VERIFIED CUSTOMER
Genaro did an amazing job supporting and helping me out with my situation. He took the time to explained everything in detail for me and was able to explore all options for me financially.
5/31/2026
Emmel G. VERIFIED CUSTOMER
Andrew Sharma is so nice and help understand more about having my car serviced. ????????
5/31/2026
Gina H. VERIFIED CUSTOMER
Excellent service as always
5/31/2026
Erik V. VERIFIED CUSTOMER
It was excellent
5/31/2026
Norma R. VERIFIED CUSTOMER
I was happy with the service the only thing I think you can improve is the check in if you have an appt. It took a long time. But was happy with everything else. Thank you.
5/31/2026
Don D. VERIFIED CUSTOMER
On the paperwork is says replace defective transmission mount,is this a Honda problem or is it the owner problem?
5/30/2026
Michael K. VERIFIED CUSTOMER
David Ochoa provided exceptional service as always. I didn't have a scheduled appointment but he was able to get my tire serviced quickly this morning. I felt he went beyond the call of duty. Thank you David!
5/30/2026
Julia C. VERIFIED CUSTOMER
Valerie provided the best service. This is the second time she’s assisted me in getting my car serviced. Both times she provided great service. I appreciate her taking the time to explain each recommended service and helped me decide what is critical and should be completed as soon as possible.
5/30/2026
Leticia D. VERIFIED CUSTOMER
Took 2 hours for an oil change. Parts department was very helpful with my replacement clips and service person was very helpful with putting clips back in my engine cover that was loose
5/30/2026
Norma V. VERIFIED CUSTOMER
Samuel was very kind and helpful.He is truly an asset to Norm Reeves Honda. While I was there he sacrificed his lunch to help his customers. Im very grateful.He is a dedicated employee