It took longer than expected but I concentrated on my deep breathing exercises.
4/10/2026
David P. VERIFIED CUSTOMER
Michael was very helpful. He made my experience easy and I felt well cared for.
4/10/2026
Susan L. VERIFIED CUSTOMER
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4/9/2026
Maranda R. VERIFIED CUSTOMER
Yes! Drew went above and beyond with customer service. He checked on my A/c unit on annd realized it was cracked and had been leaking. He informed me it would be covered under warranty!
4/9/2026
Gary M. VERIFIED CUSTOMER
Thanks Mikey for excellent service today.
4/9/2026
Jeff N. VERIFIED CUSTOMER
I felt at ease w/what w a s done and the whole process.
4/9/2026
Angel C. VERIFIED CUSTOMER
Matt is an ALLSTAR!!! It was a very pleasant experience even after spending $3k on repairs.
4/9/2026
Jami N. VERIFIED CUSTOMER
Only comment is that after getting the undercoating put prior to this, there was quite a bit of gunk on the car under the doors. I've not been able to get it off myself and I asked if it could be done at my appt yesterday. I was told it would be taken care of but it is still there. Aside from that, all went well.
4/9/2026
Jeffrey C. VERIFIED CUSTOMER
I had excellent customer service today . The experience was very prompt and had all my questions answered with kindness! Thank you!
4/9/2026
Daniel L. VERIFIED CUSTOMER
Polite and efficient.
4/9/2026
Amy B. VERIFIED CUSTOMER
I appreciate Matt’s friendliness and professionalism. He never tries to upsell us anything, but gives us the facts and helps us make an informed decision that’s best for us. And he doesn’t have to ask us to do the survey and give him the best score because he knows he’s going to get it with the service he provides!
4/8/2026
Chris L. VERIFIED CUSTOMER
Michael provided customer service above and beyond what I expected. He is friendly and knowledgeable.
4/8/2026
Ana S. VERIFIED CUSTOMER
Michael was patient and provided excellent customer service. Explained the process well and everything ran smoothly.
4/8/2026
Sherri S. VERIFIED CUSTOMER
Mikey was excellent today and the service actually took place faster than estimated! That’s very unusual and a nice surprise
4/8/2026
James H. VERIFIED CUSTOMER
None at this time.
4/8/2026
Jayne H. VERIFIED CUSTOMER
This has nothing to do with the actual person who tried to fix the update on my car. This has to do with the fact that there is an update that can’t be updated to my car. Apparently Honda knows they have an issue and they’re supposedly working on it but according to what I read and heard it’s been a year and they still don’t have it fixed or done a recall on it so I went to the dealership yesterday thought they updated my vehicle. Had to go back again today for them to work on it and then they told me that it can’t be updated at this time until Honda fixes the glitch again it’s not the Customer Service person‘s fault but I’m not very happy with Honda. I’ve got in 2026 trail sport passport and you think we could do the updates when they’re supposed to be done.
4/7/2026
Dickie O. VERIFIED CUSTOMER
The truck was sabotaged by the previous owner who traded it in,and the mechanics failed to see the damage to the 4 wheel drive train so I had to bring it back to rapids to replace and repair the vehicle so I was without my purchased vehicle for a week or so,a better inspection could have prevented the whole situation
4/7/2026
Prasanthi V. VERIFIED CUSTOMER
Service is too much delay even though we have scheduled appointments
4/7/2026
Tammy L. VERIFIED CUSTOMER
We are completely satisfied with Mikey and his service and professionalism. He always treats us very good and is very professional and respectful. He is outstanding! However we don’t have a warm fuzzy with our car so far.. it seems like we are constantly in there for a recall. We hope this improves as we love the Honda product.
4/7/2026
Brent T. VERIFIED CUSTOMER
My only suggestion is that it would have been nice to be told that this repair was covered only because it was due to a known manufacturer defect with the A/C. Otherwise the customer service was good.