Kind, thorough, quick to respond, very interested in the best possible outcomes. Honest and transparent.
6/10/2023
Nancy C. VERIFIED CUSTOMER
when I bought my new hybrid, CRV, I paid for mats. They were on back order. When I brought the car in to have the roof racks installed, the customer service rep told me to call Marlon at 8:30. I felt like she should’ve had Marlon call me, and not make me do the work, since they were already paid for and I wrote out a check for cash for the car.
6/10/2023
Long Y. VERIFIED CUSTOMER
I was there for oil change Nd tire rotation. They couldn’t rotate my tires but make me sit there 1.5 hours and at the end said they cannot rotate. I have a coupon and the guy still charge me $60 plus for an oil change. It should be 50% off. Plus, the tech leave all my lights inside on and didn’t turn off. They didn’t even reset my oil gage. Ridiculous. I went back and they do nothing. Man this is really back. 10% satisfying. I should have been refund the full amount for making me sit there and wait and at the end was told cannot do.
6/10/2023
Tammy G. VERIFIED CUSTOMER
Great customer service.
6/10/2023
Paul R. VERIFIED CUSTOMER
Very satisfied.
6/10/2023
Timothy B. VERIFIED CUSTOMER
I would ask for him again. Customer Service is not like it used to be and Lucas went over and above with explaining everything and using the new texting service that updates on car.
6/10/2023
Michelle H. VERIFIED CUSTOMER
He was very kind and very helpful.
6/10/2023
Sarah K. VERIFIED CUSTOMER
He’s great!
6/9/2023
Terry L. VERIFIED CUSTOMER
Chad was excellent to work with.
6/9/2023
Bonnie A. VERIFIED CUSTOMER
Michael was helpful and efficient. The work was done sooner than I expected!!!
6/9/2023
James K. VERIFIED CUSTOMER
The service writer was nice. I was very upset about the amount of time it took to get my car done. It was just an appointment for an oil change which I told would be an hour. It ended up being just shy of 2 hours. I expressed my disappointment to the service writer. He told me they were down to one person doing oil changes since they pulled one guy to do a trailer hitch. So I had an appointment but your dealership is more worried about getting something done for someone who must have just made a car deal and needed the trailer hitch done. Very upsetting that you do not value someone's time that had an appointment. I will not be using your service department or dealership again. I will let people know my experience there and how you do not value customers time. Only people buying a new car and the salesman getting their sale in.
6/9/2023
Long K. VERIFIED CUSTOMER
The driver side mirror that was put in during service was defective but I called Lucas back and he got parts ordered right away. Now just waiting for his call back when the parts arrive. Lucas has great customer service and is professional.
6/9/2023
Fathgur Rabbani. VERIFIED CUSTOMER
Excellent service by service consultant. Really loved it.
6/9/2023
Colleen B. VERIFIED CUSTOMER
They curious and pretty fast.
6/8/2023
Kristina M. VERIFIED CUSTOMER
Beautiful facility, helpful employees. 10/10 would recommend.
6/8/2023
David S. VERIFIED CUSTOMER
As always, great service.
6/8/2023
Chuck S. VERIFIED CUSTOMER
Charging $500 for a/c inspection is insanity. Other than that I had a great experience with the service I recieved
6/8/2023
Melanie S. VERIFIED CUSTOMER
I was very pleased with the customer service throughout the entire process.
6/8/2023
Linda C. VERIFIED CUSTOMER
Very nice and professional. Went out of his way to be of assistance.
6/8/2023
Paul N. VERIFIED CUSTOMER
The service itself was satisfactory, not getting the car wash was very disappointing and not getting the molding coming off on the front driver side wheel well issue resolved was very aggravating. I called this dude I think Shane was his name, he never called me back. I called the same dude about something immediately after purchasing the vehicle, I don't know how many times, never called me back. When I got to this appointment, I complained about this dude not calling me back and I wad told, that's Shane right there, he's with a customer but I'll have him talk to you when he's done. Never saw him again. I have an appointment next Friday because the seal on the air conditioner is apparently bad, and I'd like to have this body issue resolved at that time. The dealership claimed and the Carfax confirmed that this vehicle was never in an accident, and clearly it has been. Idk how you can explain that, but I really would like this body issue looked at next Friday.