Took a really long time to be served when we picked up the car. It was at least 10 minutes before be recognized and told they would be right with you.
Our automatic back lift is now not working - wondering if it was from the computer update. Will be making an appointment.
10/2/2025
Eric H. VERIFIED CUSTOMER
Only thing is when car was ready I got the text but didn’t know where to go. I was waiting around an extra 15 mins until I saw Joshua and he was helping another customer. After he was done then I was able to get my keys and paperwork
10/2/2025
Cesar C. VERIFIED CUSTOMER
Robert Farr is different. Normally staffs are physicalltmy at work . But mentally somewhere else.
Mr Robert Farr is a great employee.
He is calm , knows how to listen . His customer service is above and way up and beyond. I wish all employees are like Robert.
Thank You Robert for the assistance today. I hope you can read this.
Thanks..
10/1/2025
Monica O. VERIFIED CUSTOMER
El servicio al cliente que Rosalina ofreció fue excelente, ella hizo todo lo posible en apoyar para que estuviera satisfecha en todo lo relacionado con mi carro. Ella es una persona muy amable , cordial, excelente y muy profesional al atender al cliente. Muchas Gracias. l
10/1/2025
Saba G. VERIFIED CUSTOMER
Richard was helpful and patient. Great customer service.
10/1/2025
Mbirize E. VERIFIED CUSTOMER
Nice business
10/1/2025
David C. VERIFIED CUSTOMER
Service by Q was excellent very customer oriented. Young girl said when came in were are busy you will have to wait, very rude
10/1/2025
Patricia M. VERIFIED CUSTOMER
Simona has been fabulous so far. I hope to continue with her and that level of service in the future.
10/1/2025
Jose P. VERIFIED CUSTOMER
Excellent
10/1/2025
Terri R. VERIFIED CUSTOMER
Appreciate Q expediting my battery install
10/1/2025
Pat S. VERIFIED CUSTOMER
Robert greeted me in a timely manner. He was very nice and polite. Jorge was also a very nice friendly driver
10/1/2025
Suzanne S. VERIFIED CUSTOMER
Q Holt is the best ! I been going to him since I bought my first Toyota in 2002
10/1/2025
Matthew P. VERIFIED CUSTOMER
Punctual, gave an estimated time of completion up front and met it. Good communication.
10/1/2025
Nancy B. VERIFIED CUSTOMER
I’ve only bought two new cars in my life… both from Norm Reeves. The service and attention have always suited me perfectly.
10/1/2025
Hilary M. VERIFIED CUSTOMER
Rosalina was awesome. She answered all my questions regarding my service and made sure everything was in check.
10/1/2025
Yvette Marie. VERIFIED CUSTOMER
Customer service was good and car was finished on time.