Norm Reeves Toyota of San Diego Auto Repair Service

Great

Your oil service tech from my last visit may have ruined my engine. I will not be back.

Very friendly

I appreciate it how much energy should put into helping me fix my car issue. This has been going on for a long time and she was very kind, understanding, and did everything she could to help me.

Great service from start to finish.

Great customer service. Jessica was zgreat.

Karina was great at explaining the 10mile oils change to me. I need some clarification.

Robert was AWESOME! This dealership is always top tier!!! Great team!!!

Exceptional service. Very courteous and professional.

Great service!

Always a pleasure to work with Q.

Excellent

The recall was completed efficiently, and everything was done within the stated time limit. I also appreciated the "what needs to be done" checklist, and the free refill of my windshield wiper fluid. Thank you for making this easy!

My service advisor did not communicate that my car was ready. I waited for over twenty minutes to have a service advisor approach me after the young gentleman grabbed my paperwork to place on my car and then it took almost two hours to get my car’s oil change, despite having an appointment. I had to approach another young lady at her desk in the service area to ask if I could get an update on my car and made sure to mention that I could already see it parked to the side. She said my service advisor just had to finish preparing my documents so I stepped back and waited assuming that I’d finally be getting some communication from him but she ended up giving me my key to my car after signing off and paying for the service. I don’t understand the point of having an appointment if I’m going to be ignored for other drivers when I’m parked waiting in line to even begin the process and still have no expedited service. The reason I even booked the appointment was to expedite service and keep my toddler from getting overtired and fussy. I did not receive a text to communicate that my car was ready, as John had told me, until I already had the keys to drive off. Any other dealership I’ve gone to for a service had a separate line for appointments but I’m unsure if an appointment at Norm Reeves simply means completing the intake process before arrival. Better communication from service advisors should be expected.

Excellent customer service! Beyond compare! Simona was very attentive and helpful, resolved all issues and gave me a lot of useful advices. I will be back to get again that great experience and service at Norm Reeves Toyota dealership service department and for sure I will recommend to work with Simona as service advisor to my friends and colleagues. Thanks for that great service!

Q is always great. Send me the survey and I’ll be happy to fill it out.

Denise was very nice and answered all my questions.

Everything was great. I loved the service.

Q was great!. Appreciate good communication. He made sure I didn't need a ride to and from the dealer. Which I appreciate because it's never been offered to me before. Service was done in a good timely manner. Thanks Q for your help today.

Your team was so professional, efficient & kind. I will choose your location for all of my vehicles services. I enjoyed my time in your customer lounge as well. Comfortable, clean & peaceful. Thank you!