Great communication. Pleasant and efficient service writer. Prompt shuttle service. Car was done earlier than estimated. Thank you!
11/25/2025
David F. VERIFIED CUSTOMER
Couldn’t have gone any better today.
11/25/2025
Justin P. VERIFIED CUSTOMER
Awesome
11/25/2025
Karen O. VERIFIED CUSTOMER
She was great! Thank you!
11/25/2025
Esmeralda M. VERIFIED CUSTOMER
This was my first visit to Norm Reeves Toyota San Diego and I was very pleased with the service.
11/25/2025
Roger C. VERIFIED CUSTOMER
Fixed everything, even a recall that I didn’t know about any recall. Work done before the time I was told — much appreciated.
11/25/2025
Nahum R. VERIFIED CUSTOMER
Terrible customer service, bad attitude. I can't believe that if I need information about my car, some other employee can't provide it. They were more interested in their phones than in serving the customer. I've taken my car to this place many times and I've never been treated like this.
11/25/2025
Jinghan Z. VERIFIED CUSTOMER
Josh is really great! He helped me with a 2 years contract introduction and he is very nice! I really appreciate his help!
11/25/2025
Susan D. VERIFIED CUSTOMER
Rosalina is absolutely the best every time!!’
11/25/2025
Sergio C. VERIFIED CUSTOMER
They forgot to change my maintenance light and fix the tire with a nail in it
11/23/2025
Leila B. VERIFIED CUSTOMER
Enjoyed meeting Karina
11/23/2025
Connie Mack. VERIFIED CUSTOMER
I was able to get in and out in a reasonable time, I think John Bautista for that!
11/23/2025
April H. VERIFIED CUSTOMER
My service was excellent. My contact regarding my car being ready was timely; however I called for nearly an hour to get a shuttle ride back to Toyota dealer. I would have appreciated being able to get a real person on the phone instead of voice mails. I waited too long for the response and contact regarding a shuttle being on the way. I also ran 10-15 mins early for my 11:15 appointment and had to wait until 11:20 to hand my keys to the attendant. Otherwise I had good service at a fair price. Thank you
11/23/2025
Stanley B. VERIFIED CUSTOMER
Rosalina was very helpful. She answered all my questions. She was very knowledgeable about Toyota Prius’s and about the work being done on my car. I was in customer service for 33 years and she is definitely a good representative for Norm Reeves!
11/23/2025
Richard S. VERIFIED CUSTOMER
fix this app. nothing happened when i clked submit. did you get my other mssg or not. jhope so bcause i forgot what i said
11/22/2025
Joy A. VERIFIED CUSTOMER
Excellent service and, friendly and on time, I will be back, thank you Mr Q
11/22/2025
Araceli V. VERIFIED CUSTOMER
Very professional
11/22/2025
Evaristo Casimiro. VERIFIED CUSTOMER
John Bautista has been my service writer on multiple occasions. He is honest, knowledgeable and a pleasure to work with. It's people like him that keeps me coming back to Norm Reeves Toyota.
11/22/2025
Barbara Joan. VERIFIED CUSTOMER
Karina is awesome!!!!
11/22/2025
Carrie B. VERIFIED CUSTOMER
Karina was extremely professional, knowledgeable, and helpful. I asked a lot of questions, and if she didn’t know the answer, she went to the trouble of researching/discovering the answer and showing me how to work certain features in my car.