Norm Reeves Toyota of San Diego Auto Repair Service

He was attentive & kept me updated on everything that had to be done. I'm a very satisfied customer.

Courteous, attentive, knowledgeable, effecient.

Simona did an admirable job. Straightforward and appropriate.

Muchas gracias, quedé muy satisfecha con Jessica Herrerias, muy buen servicio

Got my oil changed and was happy that my two tires that were low on air were filled up. Also was in an out in under an hour and my inspection was all good ????! I also forgot my oil change coupons but Q Holt gave me the coupons price. Good customer service ????!

Joshua Gonzalez truly excels as a service advisor making complex information understandable. His ability to clearly explain service details is exceptional, and he ensures every customer feels informed and valued. Joshua's expertise and communication skills set him apart compared to past visits.

Richard listened to what I had previously had serviced on my Camry and only had inspected what I asked to be done.

It would be helpful to advise customers when scheduling service for my recall work that it would take 3 hours. I was not aware of this until I checked in

John Bautista was great. Made me a customer going forward.

Throughout the years of taking my car for service at Norm Reeves Toyota, Mr. Robert Farr has always been very helpful and professional. It’s nice to go back to Toyota and recognize a familiar face and feel confident that I will receive the best of service.

Denise is a professional. Outstanding customer service. She is genuine, very helpful, and great communication. 5 stars.

Less expensive than the quote! Efficient. Finished rather quickly. Nice professional service person. If I weren’t moving cross country I’d be back!

Apparently I need repairs to my 2014 Prius V that will cost me $4239.53. That’s quite a bit of money. If I can’t get the work done elsewhere cheaper I will be back.

Easy process to check in professional service. personal with knowledge and good communication skills to help you get through this process quickly. Thank you!

All great!

I am a returning client of Rosalina for her excellent customer service, thank you!

Very professional. I love the new video feature where the technician shows you what’s wrong with the car, the undercarriage and parts to replace.

She is very nice and knowledgeable

I called for a regular maintenance appointment. I asked how much it was going to be. I was told $89.99. I get there and I’m told it’s time for a 90K review. Ok fine. Parts ended up being $108 and labor $278 which seems way out of proportion. The total was $369. It reminded me of another time, I had a simple bulb replacement, a few dollar item, and was charged something like $80(?) for that! I was then told I needed three other things done and the total bill would be over $1,000 plus. I wasn’t expecting to spend so much time or money and found the entire experience surprising and frustrating. I hated the creeping time and price increases. The work probably is needed but it’s difficult for me to know since I’m not an expert Still, as it stands, I’m just going to take my car to Mexico to have the work done and save a few hundred dollars. Last oddity…When I got my car back, someone had spilled a drink on floor of the passenger side. It wasn’t a huge spill but it looks like they went through my glove compartment, founds some napkins, but still left a couple of wet ones on the floor. My registration and insurance was also left on the floor. It fell out when they went through my glove box. I’ve never seen such a thing by a mechanic or Toyota.

Awesome and friendly fast service.