First I arrived at 10 am and told I have to drop off the car because it may take up to 5hrs to have the car ready, then I am told by him just to sit and wait for the ride back to my place, and no info how long to wait for the ride just sit and wait, then after 1 hr and 20 minutes the shuttle came. I got no update about when to get the car up to 5:30 pm, it was the worest experience ever, I have been waiting from 10 am up to 5:30 pm to get my car, with no update about what is going with the car all this time.
11/19/2025
Amir K. VERIFIED CUSTOMER
Great thanks
11/19/2025
Jorge P. VERIFIED CUSTOMER
Great services good information and very professional
11/19/2025
Myriam G. VERIFIED CUSTOMER
He was a very kind person and offered me very good services for my truck.. he is a very professional person
11/19/2025
Keith J. VERIFIED CUSTOMER
5 star fast
11/19/2025
Lizbeth C. VERIFIED CUSTOMER
n/a
11/19/2025
Adriana M. VERIFIED CUSTOMER
Jessica was patient with me, she explained to me the services offered by Toyota, an estimate of a future job and payment options. I appreciate her kindness and hope to see her again soon.
11/19/2025
Carol A. VERIFIED CUSTOMER
Very happy with Simona, but the man in the next desk beside her was very rude. I didn’t get his name, but his customer service was horrible. I worked with the public for 30 years and you have to just be nice and friendly. I was surprised.
11/19/2025
Tina B. VERIFIED CUSTOMER
Great service. Thank you
11/19/2025
Christopher F. VERIFIED CUSTOMER
Q is always provide great customer service, and always. knowledgeable of cars and always get my car serviced in good time.
11/19/2025
John M. VERIFIED CUSTOMER
Mr. Holt did everything possible to make sure that we didn’t have to wait too long for the car to get serviced. Excellent service from him today will keep us as customers at Norm Reeves San Diego.
Thank you
11/19/2025
Jaime P. VERIFIED CUSTOMER
No comments
11/18/2025
Daniel G. VERIFIED CUSTOMER
Jessica is one of the best service reps at Norm Reves without a shadow of a doubt
11/18/2025
Roger O. VERIFIED CUSTOMER
Thanks!
11/18/2025
Virginia J. VERIFIED CUSTOMER
My service was quick and complete , the car drives so much h better after basic service . Communication was also great . Everyone. I encountered was polite and kind
11/18/2025
Sheree S. VERIFIED CUSTOMER
Explained service and professional
11/18/2025
Haydee R. VERIFIED CUSTOMER
You're welcome
11/18/2025
Marco G. VERIFIED CUSTOMER
Simona is friendly, knowledgeable and expedient. I observed her stay calm under pressure and seemed to have her customer’s interests in mind. It was my first time at this service center and Simona and the staff certainly made a great impression. Thank you.
11/18/2025
Janice H. VERIFIED CUSTOMER
He was very helpful with my service needs and I appreciate it. Thank you!
11/18/2025
Armida M. VERIFIED CUSTOMER
A couple of items were not performed.
I took my car to service on 11/08/2025
Today I get notification regarding my oil on my car. I’ve never had issues with it especially after being serviced .