Norm Reeves Toyota of San Diego Auto Repair Service

Great service!

I had a choice of appointment times when I made the appointment. I chose 7:30. This is a warranty required service on an expensive vehicle. The work probably took less than 30 minutes. I was there 2 hours and 45 minutes. That is wholly unacceptable. I’m sure you have a business model to get as many people in as possible so your techs can stay busy. But it’s really crappy for a customer in my shoes. That appointment is nearly pointless.

Robert is doing his best to accommodate me within your companys policy’s.

Everyone who I worked with today was great and I appreciate that. I had an 8:45AM appointment today and I arrived at 8:30AM. I was told your team was busy and since I would be waiting it could be a 2-3 hr wait. I paid for my services at 12:45PM (4 hours ). I think you need to be more honest about wait times and should consider a better system for appointment scheduling. Had I known it was going to be 4 hours I would have planned my day differently. Thanks.

Great service.

I can't tell by the paper work if the air bag had been changed there was a recall o. It and it was supposed to be changed and when I pick up my car the te nictiondid not go over any thi g with me

Excellent service.

I'm really happy with the services My car looks like new Thank you!

There was a time crunch, and the maintenance was completed early.

I had several issues with my experience, which was the first and likely last experience with this service center. 1) I made an appointment ahead of time. When I arrived i was told the wait time would be 2.5 hours and the appointment time was not when my car would be serviced but instead just the appointment to check in and my car would be in the line with every other car there. I do not recall this information being clear when I booked the appointment. Now that I am aware this is the case, I know to plan for that in the future. 2)I was offered a shuttle home and was told I could just remind the service provider when my car was completed that I needed the shuttle when they contacted me about my car being completed. I got a text that my car was completed at 12pm via text. I returned the text at 12:01 asking for the shuttle. At 12:12 I left a message at the service center asking for a return call about the shuttle. At 12:41 I had not received any response so I again texted asking about the shuttle. No response. I called the service center again at 1:04 and left another message. I sent another text at 1:08. I also used the chat function on the website and was connected with a person who then said they would forward for message to the team. I was in the process of calling and trying to reach someone through the appointments option and received an all capitals text message asking my address at 1:15. I promptly gave my address and was picked up a short time later. I expressed to both the driver and the service person that it was extremely hard to get ahold of anyone to arrange the return shuttle ride and I did not hear back for over an hour though i had called, texted, and used the chat feature. I picked up my car nearly 2 hours after it was completed. Had I known it would have been that difficult, I would not have taken the shuttle or arranged my own ride. It would be beneficial for future customers to have a system to track who needs the shuttle and a better way for those who need the shuttle to arrange for pick up.

Great communication explained everything we attempted to detail

My car never got fixed!

Did not call txt any updates... no multi inspection report.. took 3 hours for simple oil change.. at least accurate time estimate

Robert was super helpful, friendly and quick. Thanks for your hard work!

Fast and effective thanks

I m so happy with you !!!! You’re the best !!

Happy New Year!

Mr. Bautista was very courteous and professional. He returned the car sooner than anticipated. He kindly provided a printout of the multi-point vehicle inspection. Looking forward to continue taking the Toyota Prius Prime to Norm Reeves Toyota for future maintenance. Keep up the great work!

John was was nowhere to be found at time of pick up, went in to look for help to pay saw some big dude with thin slick back hair and from the getgo he was bothered that I asked him for help,told him the vehicle model he walk away say "that doesn't f***ing help me" I asked the a**hole what's the deal with the attitude hes just turned red and started breathing harder than he already was. Poor service this time

I haven’t received my truck yet Is still there because it was dirty inside or something melted next to my shifter