I appreciate my service rep Louis for asking the team to see me sooner since I was moving my daughter …
Everything worked out..
12/31/2022
Jimmy T. VERIFIED CUSTOMER
Thanks
12/31/2022
Amber L. VERIFIED CUSTOMER
Despite having an appointment I waited 30 minutes in my car before being helped. I waited an additional 30-45 minutes for a shuttle to my rental car. When I returned my rental car to the dealership I was hit by another car in the lot and I waited an additional an hour to receive any assistance from the service associates since apparently the majority of the staff was in a meeting the entire time. The Enterprise rental was unresponsive by phone and I had to drive myself there to deliver the information on the driver who hit me. I was charged an additional day of insurance for leaving the rental vehicle at the dealership. This whole department is inept and lacks all concern for delivering customer service. I will never return to this business after spending thousands of dollars over a 15 year period.
12/31/2022
Richelle C. VERIFIED CUSTOMER
Q Holt was great! Very accommodating !
12/31/2022
Pheng C. VERIFIED CUSTOMER
Very good customer service
12/31/2022
Abdiqani A. VERIFIED CUSTOMER
I was not happy with the service I got . I waited in the lobby more than 4 hours. The lady who help me was not very nice. I have to check multiple times if my car was ready. Finally I saw my car outside while I was waiting at the lobby and told them my was ready. Only then she helped me. Overall bad experience.
12/31/2022
Corazon Laja. VERIFIED CUSTOMER
Jessica has done a very good job in scheduling the repair of my car and assisting me in setting up the various functions of the Rav 4. I would like to thank her and Frank for a job well done.
12/30/2022
Melissa B. VERIFIED CUSTOMER
Thanks!
12/30/2022
Jennifer P. VERIFIED CUSTOMER
Very professional and went above and beyond to make sure my car was serviced as quickly as possible. He provided updates and made sure my family and I had a car while mine was being serviced. All the workers are amazing as well as Jorge, the shuttle driver guy he was a sweetheart. Thank you for everything!
12/30/2022
Anthony G. VERIFIED CUSTOMER
Robert is a great advisor very knowledgeable and informative. He did a great job keeping me in the loop. Worked with me where he could. Frank my technician went above and beyond to keep me safe on the road. Thanks my card will be coming in for service in the future
12/29/2022
Tofowa T. VERIFIED CUSTOMER
Q Holt is always an excellent service rep. I. Will always appreciate his excellent job.
Thanks
12/29/2022
Victoria A. VERIFIED CUSTOMER
Robert is very professional and updated me while I was waiting. He is such a nice person and great customer service!
12/29/2022
Ryan M. VERIFIED CUSTOMER
Luis and Larry were both excellent in resolving an issue I had a with my service last week. Thank you, Ryan
12/29/2022
Alex E. VERIFIED CUSTOMER
I’m down from Oregon- you got me taken care of in no time!
12/29/2022
Edward U. VERIFIED CUSTOMER
Q was his usual thorough competent self. Kept me posted as usual and went out of his way to come by and pick me and take me back to the dealership to get my truck. Time will tell as to the quality of the work done. It has always been excellent in the past and I would nothing different this time. Good product and good service! Thanks.
12/29/2022
Mary G. VERIFIED CUSTOMER
My Prius was brought in with the same problems that it was having
several months previously. The dashboard did not light up, the backup camera did not work, etc. Mr Martinez claimed that none of those problems were recorded on the previous invoice, nor did they exist when I arrived for servie; even though he could clearly see that the dash was dark. When I stated that the hatchback would not open, he told me that the Prius hatchback did not open when the engine was running. I have been driving a Prius since 2008, so I know that this is not true. I wonder what else the dealership does not know about the Prius. Mr Martinez said that there was nothing wrong with the car except that it needed a new kind of circuit board behind the dash for $1600. This in no way would address the problems I have been having, that he all but chose to ignore and dismiss my claims. Now my Prius is having the same problem as it was previously.I will not return it to a dealership that doesn't listen to the customer, keep accurate records or have knowledge about my type of vehicle. The first time I brought it in, I spent a large amount of money, only to find that it did nothing to address the problem.
12/28/2022
Emilia G. VERIFIED CUSTOMER
No me gustó el cervisio okey
12/28/2022
Romanita H. VERIFIED CUSTOMER
I was told I needed a battery. Also wasn’t nothing put written on my receipt. I went to auto zone. They checked my battery they said it was a good battery. I don’t like to be lie to and taken advantage of.
12/28/2022
Karen M. VERIFIED CUSTOMER
I made an easy appointment on the phone and was in and out in the timeframe quoted for me. Thank you!
12/28/2022
Jason G. VERIFIED CUSTOMER
Check in is slow at times… sometimes acknowledgement would be nice as in hi sir, we’ll be with you in a moment etc - That never happened today - besides that all was great!