The repair was promised for 10:18, so I waited in the lobby. Around 11:20 I saw him walk by me with his lunch. He should have let me know that there was a longer wait time. I had to hear this from another customer a hour earlier. So about 12:10, I saw my car being brought out. I waited for someone to text or call and nothing. I thought maybe he had to give me the car, so i
Waited for him to get back from lunch .. at 12;38 I had to ask someone else to get it because it looked like he wasn't coming back..
8/19/2023
Amy S. VERIFIED CUSTOMER
Q is the best! He and Larry (manager) keep me coming back. I have not been impressed with other service agents, but Q.. he’s a keeper!
8/19/2023
Rhonda L. VERIFIED CUSTOMER
Luis it’s a pleasure to work with. The appointment took a little longer than I expected and I was waiting, but that was not his fault.
8/19/2023
Jacob B. VERIFIED CUSTOMER
Thank you for today service And I really appreciated .
8/18/2023
Edward B. VERIFIED CUSTOMER
Knowledgeable staff
8/18/2023
Susan L. VERIFIED CUSTOMER
She was lovely.
8/18/2023
Tracie C. VERIFIED CUSTOMER
Great service. Helpful and nice team. Quick turnaround. Thank you!
8/18/2023
Rose S. VERIFIED CUSTOMER
Employees do a great job. Always welcoming and helpful.
8/18/2023
Faroug A. VERIFIED CUSTOMER
Good service
8/18/2023
Krista H. VERIFIED CUSTOMER
She was very professional .
I just wish the wait time wasn't 3 1/2 hours for an appt. Other than that happy
8/18/2023
Renee Z. VERIFIED CUSTOMER
Glad that this new key fob was not defective and could be programmed.
Appreciated Travis’ efforts to get the job done this time in 1 1/2 hours and not the 3 hours I wasted the visit before. Thanks!
8/17/2023
Rossana P. VERIFIED CUSTOMER
Jessica fue muy prestativa y atenta.
8/17/2023
Natasha B. VERIFIED CUSTOMER
Richard was great, Frank was EXCELLENT. Very good human, he is incredibly knowledgeable and honest and gave me a great sense of teamwork and security even though we couldn’t resolve the issue. I will be returning because of my experience working with him and Richard.
8/17/2023
Henry K. VERIFIED CUSTOMER
Fast service. Very good explanation of the work performed.
8/17/2023
Christian L. VERIFIED CUSTOMER
I had an alignment done. After I had my vehicle serviced for an alignment at your dealership the car pulls to the right and the steering wheel is off center.
8/17/2023
Jan H. VERIFIED CUSTOMER
My experience up to receiving my car was good, yet I have an issue with the wheel alignment once I had a chance to drive it. The vehicle is smooth up to 70, but past that it shudders like its on a washboard road. I left a voice message for Luis at 9:30 AM and a text. At 11:30 I called the service desk and was told he was not at his desk but she'd let him know I need a callback.. At 12:48 I tried calling Luis' phone again and was routed to voice
mail.
This is not the first time aftercare has been poor. My last maintenance visit I had issues, called multiple times and didn't get a call back until mid-afternoon.
When $$ are involved, I get an immediate response. When remedial work is necessary, I'm ignored so I went from being very pleased, to being unhappy with my Toyota experience.
8/16/2023
Andrew M. VERIFIED CUSTOMER
Great!
8/16/2023
Paulina P. VERIFIED CUSTOMER
Everything was great ????
8/16/2023
Nadia M. VERIFIED CUSTOMER
El qequipo de Norm Reeves son muy amables y dispuesto a responder cual quier duda ..
Lo recomiendo ampliamente
8/16/2023
Shanna Marie. VERIFIED CUSTOMER
I didn’t receive the package/promise that I was told when I was being encouraged to sign up for Repel Service, for the price that I’m paying I’m expecting a better service. they supposedly clean my car inside and outside and I found spot on outside, and when I told the service advisor about it she just told me that it’s not the same when you bring your car to a car wash yes it’s not the same it should be better service because I’m paying a lot of money for a good service inside was definitely look like spot clean only and the trunk was not even touched at all. I put my gauge to zero prior on checking in when I checked it out there’s a 0.7 miles on the gauge and no explanation from the service advisor. Schedule for this service is so hard and complicated because they only work certain days and time but the quality of service is not worth it at all. I work in medical field so my time is more valuable but I have to request off justify to follow their schedule time and they to bring my car and just so I can used what I paid for because I only have within 30 days to used it if not it will expire. Over all my off was waisted because I didn’t receive a worthy service from checking in to picking up my car.