Norm Reeves Toyota of San Diego Auto Repair Service

Non

Hello to Norm Reeves Toyota of San Diego, I would like to say thank you to the technicians and Jessica Herrerias for hard working and doing good job. Thank you, Have a great day.

The people are very friendly and the service was done very quickly!

Service was done as promised and communication was great.

Richard was awesome! Courteous, friendly, professional, answered my questions, and while my Prius was being serviced he personally came and found me to give me information, updates, and to get my approval before moving forward with a battery replacement. Super-helpful! 5 stars! Thank you for the excellent service ????

It really took way too long just for a check up and oil change 3 hours I was already desperate to get going to my day!!! It always took like 1 hours and a half but this time was way too long, I won't came back to this place...

Quick service and friendly staff

Richard was very knowledgeable, helpful and thorough.

Great customer service and the wait was shorter than expected

Sevice good all good thank you for your service

He was excellent. He answered a question I was meaning to ask him, which surprised me. So I have some extended service for two years. Still not clear what it covers though. Hoped I would hear from you, to explain further? Dennis

Unfortunately, it is very unlikely that I will ever return to Norm Reeves Toyota San Diego service department or recommend it to others.     I scheduled an oil change appointment for Friday 29 March at 10:00.  When I arrived, I was told it would take a maximum of two hours. I was also informed that my vehicle had a recall. I asked how long it would take to complete the recall and Richard informed me that it would take three to four hours. I let him know that I would not be able to do it today since I had another appointment at 1pm.  He informed me that he would have to say that I declined the service elevating Toyota of liability.  This did sit well with me so I thought about attempting to adjust my schedule. I quickly approached Richard and asked if they could get me out by 2pm?  He said he could so I told him to conduct the oil change and the recall. I decided to rearrange my Friday schedule.   Here is where I see a complete lack of consideration. At about 1:15 Richard approaches me and informs me that they cannot get to the recall by 2pm. Since the oil change was supposed to take no more than two hours I was completely baffled.  I then told Richard since they could not perform the recall I would assume he would remove the comment that I refused to have the recall performed since it was clearly not my fault.  He then states that it is also not their fault that I had another appointment. I had made the attempt to get it done. My time was not considered and an extra hour of my time was used.  I then waited for another 20 minutes to pay and get on my way.   Further illustration of not being customer friendly/helpful:  As I attempted to pay I asked if I could pay cash since all I saw was the means to use a card. Richard informed me that I could, but he could not provide change.  If needed I, could go get change from the parts department or walk to the 7/11 across the street to get change.  If one goes in to have service how would they know exactly what their bill would be and have the exact amount?   I hope the Norm Reeves Toyota San Diego Service Department will make the appropriate changes.  This was an unsatisfactory experience.  Given my encounter, customer satisfaction is clearly NOT a priority of the Norm Reeves Toyota San Diego Service Department.   If further information is needed I can be reached at ****-****-xxxx.   J.M. Hidalgo

Q Holt is great. Always has been!

All good!!

Great service. I was able to bring my car in the same day I had issues.

Quick and friendly service

Awesome setvice

Everyone was extremely nice and helpful. Karina took the time to explain everything going on with my car and gave some great solutions. I will definitely come back to get additional services rendered.

Richard called me a few minutes after checking in to clarify the exact service I needed. I really appreciated this transparency and will look forward to working with Richard in the future.

Simone was absolutely wonderful. She was courteous, professional, and very detailed. I thoroughly enjoyed my experience at the service center today because Simone assisted me. I will be requesting Simone for future services.