Professional & friendly, the two service agents were informed and answered my questions taking the time to help me understand what my vehicle needed and why. I live 10 miles away and come to Norm Reeves for the best service in San Diego.
6/3/2026
Anthony D. VERIFIED CUSTOMER
She provides great service. Makes the whole experience trouble-free.
6/3/2026
Brenda O. VERIFIED CUSTOMER
Well done!!
6/3/2026
Victor M. VERIFIED CUSTOMER
Appointment scheduled for 9:15. Oil change and tire rotation. Charged for filter of $74. Didn't get out till 12:30. Too long of a wait. My RAV is 1 year old with 4100 miles and already needs a Cabin filter?
6/3/2026
Patricia G. VERIFIED CUSTOMER
I was very happy with my service advisor Joshua.
6/3/2026
Monica B. VERIFIED CUSTOMER
Robert was great!
6/3/2026
Thanh D. VERIFIED CUSTOMER
Quick excellent service. Thank you so much very much
6/3/2026
Lisa G. VERIFIED CUSTOMER
The shuttle never came for me as promised. I arrive at 310 and was told it would come soon and last trip was at 4. He never came. Additionally, I was not presented with the all points checkup print out that I usually am. I was texted an hour later that I needed new filters. I was already home and couldn't accept the service by then. Dissapointed
6/3/2026
Travis J. VERIFIED CUSTOMER
Robert is a good and honest dude. I sincerely appreciated the work he did for me as he went above and beyond to ensure my car was ready when I needed jt.
6/3/2026
Merrianne D. VERIFIED CUSTOMER
John was great.
6/2/2026
Guillermina R. VERIFIED CUSTOMER
Thank you
6/2/2026
Chancely F. VERIFIED CUSTOMER
Thank you for the service , specially for fixing the foot brake ✌️
6/2/2026
Martha M. VERIFIED CUSTOMER
Robert Farr and his team were super kind,professional and super organized,I was speechless on the excellent service I received ! Greatly appreciated !
6/2/2026
Barbara Joan. VERIFIED CUSTOMER
Karina is awesome! She always provides excellent service. Friendly and professional.
6/2/2026
Victor H. VERIFIED CUSTOMER
All good,thank you.
6/2/2026
Rosario A. VERIFIED CUSTOMER
Excellent customer service
6/2/2026
Ashish S. VERIFIED CUSTOMER
Parts prices are really high vs. Toyota parts website.
I was charged more at the dealership for a part which I could've ordered online and picked up at the same dealership. I feel thats not fair business.