Extremely disappointed with the lack of customer engagement. Even more worried that I was almost tricked into paying for a non-existent issue.
Very concerning that this type of actions come from a major dealership. I was told that a tire was beyond repair and there was an attempt to sell over $400 of services for nothing. This almost amounts to a scam. This should be escalated to management.
8/21/2025
Sherman A. VERIFIED CUSTOMER
Good man. Professional, knowledgeable, responsive, concientious. Highly recommend.
8/20/2025
Linda K. VERIFIED CUSTOMER
Awesome car wash. Thanks!
8/20/2025
Edward S. VERIFIED CUSTOMER
George is a great service supervisor
8/20/2025
Eleanor T. VERIFIED CUSTOMER
I was told the service would take 11/2-2 hours. At the 2 hour 15 minutes mark I went to ask about my car. I was told my service agent had gone to lunch. The woman at the desk went to find someone else to try and find out what was happening. After a while my service agent appeared and went to check on my car. It took forever. I’ve never experienced this before at Putnam. It caused me to be 45 minutes late for my next appointment. It’s like he just completely forgot about my car. I was not happy.
8/20/2025
Tammy T. VERIFIED CUSTOMER
The service is very good and professional.
We are very satisfied.
8/20/2025
Norma G. VERIFIED CUSTOMER
Mike is very courteous, thoughtful and thorough.
8/20/2025
Margit H. VERIFIED CUSTOMER
Thanks George
As usual good service
Love my Lexus
8/20/2025
Gillian C. VERIFIED CUSTOMER
She was great - very helpful and she went the extra mile to answer my questions. The service was completed in less time than expected.
8/19/2025
Trudi Z. VERIFIED CUSTOMER
Benjamin was very clear about what needed to be done.
Very pleasant manner as well.
8/19/2025
Nancy E. VERIFIED CUSTOMER
I believe the servicing of the car was great, and my car was clean. The welcoming was not as great. If this had been my first ever service appointment, I would have been sitting in my car for 10 minutes waiting to meet with George. I did not mind waiting, but prefer to wait in the lobby area. I also would like to be told if the maintenance time is going to be longer than planned; it helps me in planning. Separate issue, you are sending this survey to my husband’s phone, the reminder to fill it out to my email; I would prefer all notifications be sent to either my phone or email.
8/19/2025
Jennifer S. VERIFIED CUSTOMER
Ben is the absolute best and always takes care of things. He is great at what he does and hopefully he never leaves!
8/18/2025
Julio G. VERIFIED CUSTOMER
Great service always
8/18/2025
Gretchen G. VERIFIED CUSTOMER
Thanks, again for helping me take care of ST1. He need new shoes????
8/18/2025
Melissa S. VERIFIED CUSTOMER
Randy was a pleasure to work with even on an unpleasant surprise repair.
8/18/2025
Jonathan G. VERIFIED CUSTOMER
Alma made everything happen smoothly. She was a great communicator!
Thanks
8/18/2025
Arun M. VERIFIED CUSTOMER
Will do,
Thanks
Arun
8/17/2025
Steve H. VERIFIED CUSTOMER
Benjamin was excellent for this service. I will continue to stick with him and Putnam for my Lexus
8/17/2025
Jeff R. VERIFIED CUSTOMER
George Aguirre is an awesome person and takes great care of me and my car. I always feel like he is being fair with me on the costs and gives that extra mile for his customer. Thank you George for the excellent service and genuine personality.