Key FOB does not open door or trunk. The key manually opens the door & starts the car though. Already spoke to Dave about this and will bring the car back in a few weeks
8/29/2025
Valerie C. VERIFIED CUSTOMER
David was very patient with me as I asked many many questions about my is250 2012 with only 27,000mi. I wasn’t sure what to replace as many things degrades in time. I’m happy the fluids, oils, coolant and spark plugs were replaced and oil changed on brakes. Now I’m ready to go on a road trip.
8/29/2025
Nadya B. VERIFIED CUSTOMER
Randy provided very good service.
Thank you
8/29/2025
Elisabeth L. VERIFIED CUSTOMER
Alma is the best. She makes coming to Lexus to fix my car enjoyable. Give her a big raise
Robert in sales is also very helpful. He sat with me in the car and helped me deal with the Lexus app problems that keep interfering with my Apple car play. He’s always been patient and he solves problems!
8/29/2025
Elizabeth N. VERIFIED CUSTOMER
Randy is always great
8/29/2025
Derrick O. VERIFIED CUSTOMER
Great customer service from Randy. Appreciate the greetings, follow up, explanations throughout. The team all around was very helpful.
8/29/2025
Catherine G. VERIFIED CUSTOMER
Thanks David
8/29/2025
Debra D. VERIFIED CUSTOMER
Randy my service guy is very professional and knowledgeable
8/28/2025
Gregory H. VERIFIED CUSTOMER
Easy-going facilitates being able to ask any question.
8/28/2025
Christine J. VERIFIED CUSTOMER
From the Lexus Greeter to my great Supervisor Randy whom I have worked with before to the Cashier and the person who showed me to my car, I felt like I received first class treatment. Thank you!
Christine J
8/28/2025
Kristi L. VERIFIED CUSTOMER
Service was timely and the agent was friendly and informative. I was date on the status of the service . I was also very happy that the shuttle service was timely, i barely had to wait service was so good. I have been pleased with every service to date at putnum lexus.
8/28/2025
Barbro G. VERIFIED CUSTOMER
David was very helpful and kept me informed.
8/28/2025
Noelia G. VERIFIED CUSTOMER
Benjamin is the best
8/28/2025
Edward C. VERIFIED CUSTOMER
Service was good
8/28/2025
Angela L. VERIFIED CUSTOMER
Alma is patient and kind. I’ll give 10/10 of her service.
8/28/2025
Jenn B. VERIFIED CUSTOMER
I would like to highlight George Aguirre as my service technician. George consistently takes excellent care of me and my vehicle. He goes above and beyond by paying close attention to every detail and ensuring that my car is serviced thoroughly and correctly. His professionalism and dedication give me complete confidence every time I bring my car in.
I also want to give kudos to Chris , the young team member who always greets me and takes my car when I arrive. He is super friendly, courteous, and welcoming, which makes the entire service experience even better. He makes sure I feel taken care of from the moment I pull in.
Between George’s attention to detail and Chris’s friendliness, I always leave feeling valued as a customer. They both deserve recognition for their outstanding service and positive attitude. Thank you for having such great people on your team!
8/27/2025
Lori C. VERIFIED CUSTOMER
Ben is very professional. He listens to my concerns and addresses them.
I am very happy with the service here at Putnam Lexus..
8/27/2025
Joanne G. VERIFIED CUSTOMER
Very courteous. I had a complaint and found a solution immediately. Thank you
8/27/2025
Walter R. VERIFIED CUSTOMER
Benjamin is simply outstanding! Not only is he extremely customer friendly, but he explains things in a thorough and easily understandable manner. He is so good that I plan to schedule my next service though him.
8/27/2025
Lesley W. VERIFIED CUSTOMER
I was charged 219 dollars for the oil change. My son just told me he had his oil changed at Serramonte Lexus and said they only charged around 130 dollars. Ours cars at both 2023. He thought you overcharged me. I guess next time I will try and be better informed. I am not saying your service is not good but perhaps on the expensive side.