car repair and maintenance can be a bother and can be intimidating when my knowledge base is questionable on these matters. George is professional and patient while resolving any concerns i have with my Lexus RX500h. I appreciate his comprehensive and consistent care.
8/27/2025
Suhyun D. VERIFIED CUSTOMER
So fast n safe
8/27/2025
Benjamin F. VERIFIED CUSTOMER
David is the best. He helped me navigate a difficult problem with my insurance company. There was a terrific guy who helps card arriving who provided valuable assistance today. And the front desk girl is very nice! Amazing team! Car looked clean and is running great!
8/27/2025
Yvonne C. VERIFIED CUSTOMER
Friendly service
8/26/2025
Kevin T. VERIFIED CUSTOMER
Ms. Alma Cardenas has performed an outstanding customer services and her professional expertise during my visit for the service of my car at Putnam Lexus.
8/26/2025
Jill K. VERIFIED CUSTOMER
Alma was terrific. She easily understood my requests and I got excellent service from the other representatives.
8/26/2025
Tony I. VERIFIED CUSTOMER
I was in and out with no hassles. Alma was very professional.
8/26/2025
Steve M. VERIFIED CUSTOMER
Alma is the BEST!
Thank you
8/26/2025
Kyeong K. VERIFIED CUSTOMER
Complete the assigned services.
8/25/2025
Robert M. VERIFIED CUSTOMER
David is always very nice to work and extremely helpful!
8/25/2025
Kathleen M. VERIFIED CUSTOMER
Michael was not only a nice as they come but his care, concern and professionalism deserves ten stars. It was indeed a true pleasure to be represented my Michael and his phenomenal associates!
The SUV offered as a loaner was a joy to drive. A huge thank you and appreciation. Top notch service as always!
Edd McKibben
8/25/2025
Celty T. VERIFIED CUSTOMER
I expect expertise and professional service from Lexus, but my recent experience did not meet my expectation.
8/25/2025
Dennis S. VERIFIED CUSTOMER
Friendly service, department with work completed on-time . The car was washed with interior vacuumed so it looked great as well.
8/25/2025
Regina T. VERIFIED CUSTOMER
It was a great service
Alma was awesome
The driver (Keith??) was awesome
The only thing I’ve noticed so far is there was a white residue inside the car on the seats and dash.
8/24/2025
Stephanie E. VERIFIED CUSTOMER
Very pleased with my experience! Thank you to everyone @ Lexus. Excellent customer service
8/24/2025
Theresa N. VERIFIED CUSTOMER
Customer service superb with Alma
8/24/2025
Elianne P. VERIFIED CUSTOMER
Everyone at Putnam Lexus (including Randy) always goes above and beyond making sure everything goes smoothly. Thank you!
8/24/2025
Jeffrey M. VERIFIED CUSTOMER
Everything as promised.
8/24/2025
Eric R. VERIFIED CUSTOMER
George was great. I was very impressed by him.
8/24/2025
Alvin L. VERIFIED CUSTOMER
As discussed with the Putnam Service Manager, I have already shared this feedback, but I wanted to formally reiterate my concerns. My recent experience at your dealership was disappointing and fell far below the level of professionalism I have come to expect. From the very start, the conversation about a diagnostic fee set the wrong tone and made the interaction feel transactional rather than customer-focused. The representative also spoke to me in a condescending manner and, at one point, addressed me as “bro,” which I found unprofessional and inappropriate. He also made unprofessional and unfounded remarks by badmouthing another shop’s work, which was both insulting and completely untrue. This experience stood in stark contrast to my prior interactions with Winston and Mario, who have always treated me respectfully and worked with me in a collaborative and professional way. Overall, the interaction left me feeling looked down upon, and I hope this feedback is taken seriously to ensure future customers have a more professional experience.