Car received as promised
Ride home was perfect
Car washed much appreciated
Only no time to help me relearn things on my car
But asked to come back another day and ask again
Overall satisfied ????
8/15/2025
Miryam R. VERIFIED CUSTOMER
Exelent!!!????
8/15/2025
Rhonda G. VERIFIED CUSTOMER
Everything was perfect
8/15/2025
Jeanne S. VERIFIED CUSTOMER
Michael was very kind, print, thorough, and knowledgeable: a dynamite combo. You are very lucky to have someone so invested in your success on your staff.
8/15/2025
Bei C. VERIFIED CUSTOMER
Good efficiency work, Nice guy !
8/15/2025
Cheng Y. VERIFIED CUSTOMER
Nice service.
8/14/2025
Len H. VERIFIED CUSTOMER
Very helpful and knowledgeable
8/14/2025
Steve L. VERIFIED CUSTOMER
Great service !
8/14/2025
Kati C. VERIFIED CUSTOMER
Good communication and very friendly
8/14/2025
Michael J. VERIFIED CUSTOMER
Michael was great to work with and I appreciated his help, Mike
8/14/2025
Emma J. VERIFIED CUSTOMER
I found a wrapped up leftover pancake in my cupholder lol
8/14/2025
Linda C. VERIFIED CUSTOMER
I had my struts replaced in 2022. Now I am being told the struts are "weak" and need to be replaced. I find that hard to believe and though Alma tried to address this in a letter, I have decided not to have the work done and will seek another mechanic's opinion. Alma's service is always exemplary, but I don't trust the integrity of the mechanics. I also had a battery replaced years ago and the next day the car wouldn't start. I brought it back and they said the battery was faulty. It was brand new. Another example.
8/14/2025
Monica M. VERIFIED CUSTOMER
Thank you for the excellent service I received today. Randy is very professional and explains everything well. I love how when I arrive. He’s always waiting with the tablet in hand ready to greet me. Check my car in keeps me abreast of the progress, and I’m always delivered a clean car.
8/14/2025
Christina R. VERIFIED CUSTOMER
Mike was terrific. However, when contacted by Anastasia to make the appointment I found her somewhat rude and unhelpful.
8/14/2025
Sarah W. VERIFIED CUSTOMER
Drop off was easy, and my car was serviced in the amount of time they quoted! Friendly and helpful staff!
8/13/2025
Antonia S. VERIFIED CUSTOMER
I was told that my Lexus would be ready in 2 hours.My appt was at 8:15 am, and I was notified around 1:45 pm that it was ready. I missed a very important lunch with my 95 year old aunt in Folsom Ca. I was also never notified that a loaner car was not available for me, until I arrived,I was offered an Uber, then a shuttle to pick me up at 2:10 pm. I would of appreciated a call as to the status of my car and the estimated time of completion via text message.
8/13/2025
Suzanne T. VERIFIED CUSTOMER
My service advisor Michael Kim was very accommodating today. He helped me with a couple of issues that I had and he was very professional. Overall, he was very happy with my experience.
8/13/2025
Michael C. VERIFIED CUSTOMER
Excellent service. Randy has always been consistently superb. My
lexus NX 300 always perform well. Comes out of service sparkly clean. Thanks to the maintenance crew.