Richard is an outstanding representative for Lexus- thorough, courteous, excellent communicator. 10/10!
2/6/2019
Jane . VERIFIED CUSTOMER
The entire staff was very helpful and seemed truly interested in the outcome of my experience. Joshua was amazing.
2/6/2019
Arlen Y. VERIFIED CUSTOMER
No one let me know when the service on my car was done. After waiting for two hours in the lounge, I walked around the service area and found my car waiting for pickup. No one talked with me about the status of my car, although the written report was well done.
When I first bought my car, I would walk through Putnam and everyone I passed would ask me if I was being helped. I was very impressed. Now, no one does.
No food or drinks in the lounge.
2/6/2019
John M. VERIFIED CUSTOMER
Excellent service
2/5/2019
Madeline T. VERIFIED CUSTOMER
Richard deserves a 10+ for excellent customer service!
2/5/2019
Randall Y. VERIFIED CUSTOMER
Fadi is the best! I like his low-key, no pressure demeanor.
2/4/2019
Stanley L. VERIFIED CUSTOMER
Good
2/4/2019
Yuvraj D. VERIFIED CUSTOMER
I had a great service experience
2/4/2019
M Waleed. VERIFIED CUSTOMER
Fadi was amazing. He did such a great job taking care of me.
2/4/2019
Tyan W. VERIFIED CUSTOMER
Fred is thorough and clear about the services tendered.
2/3/2019
Richard W. VERIFIED CUSTOMER
Joshua was very helpful and pleasant to do business with. very, very satisfied
2/3/2019
Andrea M. VERIFIED CUSTOMER
Fantastic service by Fadi
2/3/2019
Ediberto R. VERIFIED CUSTOMER
Cant ask for more.
2/3/2019
Sandra L. VERIFIED CUSTOMER
Kent was very professional. Thank you!
2/3/2019
M S. VERIFIED CUSTOMER
met exceeded expectations
2/2/2019
Keith B. VERIFIED CUSTOMER
Great service, as always—truly. Amazingly seamless and timely.
Someone must have taught Fred well!
2/2/2019
Cynthia P. VERIFIED CUSTOMER
Excellent service!! A totally happy customer!! Always in good hands with Richard’s service!!
2/2/2019
Angelina M. VERIFIED CUSTOMER
Richard was such a good help! 10/10 service!!
2/2/2019
Alla A. VERIFIED CUSTOMER
Richard is a very knowledgeable and kind person!
Always helpful and respectful !
This is why I don’t mind to drive all the way to Red Wood City, even there is Lexus Service department in San Jose
2/2/2019
David W. VERIFIED CUSTOMER
I missed the snacks that used to be available in the waiting room!