Much improved service from several years ago when I swore never to return to Putnam Lexus.
2/15/2019
Nicholas E. VERIFIED CUSTOMER
Fadi is the best in the business, hands down. If you truly valued him and consider Fadi an asset, give him a trophy, a raise, and a day off.
2/15/2019
Boardwalk Auto. VERIFIED CUSTOMER
Fadi is amazing. Everytime i bring my car, he makes it an incredibly painless and quick process.
2/15/2019
Adrouny Family. VERIFIED CUSTOMER
Kent was efficient and professional.
2/15/2019
Ish D. VERIFIED CUSTOMER
Winston provided excellent service and I was very impressed with his dedication of making sure that all my questions were answered to my satisfaction.
Ish
2/14/2019
Hideshiro M. VERIFIED CUSTOMER
Joe is very respectful with high class manners.
I really appreciateed his support.
2/14/2019
Anna K. VERIFIED CUSTOMER
Excellent customer service, as always! Greg is top notch!
2/14/2019
Leo L. VERIFIED CUSTOMER
Richard is a great service advisor.
2/14/2019
Paul R. VERIFIED CUSTOMER
Fadi is great !
2/14/2019
Qiangjian X. VERIFIED CUSTOMER
Nice service!
2/13/2019
Anup P. VERIFIED CUSTOMER
Great and perfect
2/13/2019
Elina H. VERIFIED CUSTOMER
Liked Richard! Explained all the needs, called me back when promissed, liked his attitude.
2/13/2019
Christine R. VERIFIED CUSTOMER
would be nice to change your fee structure as the pb you resolved could have easily be delt with in the diagnostic time!...
2/13/2019
Craig L. VERIFIED CUSTOMER
My car was due for either the 55K or 60K service so I had taken my car to Lexus Redwood City. The agent / rep assigned to me took the car in, gave me a loaner to keep until my car was going to be ready. Then I never heard back from the agent about anything. Didn't know when to pick up the car, or if there was something wrong with it. I had to eventually call in and the customer service person who answers calls looked in the system and said the car was marked ready. I then got transferred to the agent's voicemail and left a message. Til this day, i never got a voicemail or a call from the agent which I found very bizarre. The next day I just showed up and picked up the car without an explanation. Very bad customer service.
2/13/2019
Dennis L. VERIFIED CUSTOMER
professional, honest and informative.
2/12/2019
Susan H. VERIFIED CUSTOMER
Greg, as always, was great
2/12/2019
James M. VERIFIED CUSTOMER
Excellent service by Kent
2/12/2019
Brahamma N. VERIFIED CUSTOMER
Fadi went above and beyond to service needs
2/12/2019
Darshna P. VERIFIED CUSTOMER
Good except for windshield wipers not being replaced
2/11/2019
Eric S. VERIFIED CUSTOMER
The gentleman who assisted me was very helpful and concise. Definitely an asset for Lexus.