I requested assistance pairing phone when I arrived at 840. I was told that when my car was finished at 1030 or so the technical person would be available. But tech person was assisting another customer. I waited over30 minutes. Another service person tries to help.Icould not continue to wait.I asked to be called as I would be in area for another hour,left my carf. No call. Still waiting.
9/17/2019
Natalie M. VERIFIED CUSTOMER
The oil change maintenance light should not be reset if the service wasn’t completed.
9/17/2019
Doris W. VERIFIED CUSTOMER
Val was honest! He explained everything to me and was very thorough! He reviewed all my records. Great Job!
9/16/2019
Kevin B. VERIFIED CUSTOMER
Joshua and Rick handled everything efficiently and were pleasant to deal with.
9/16/2019
Brian L. VERIFIED CUSTOMER
We were pleased with the service and Kent’s customer service.
9/16/2019
Sharron L. VERIFIED CUSTOMER
Fadi is outstanding! He is friendly, trustworthy, and professional.
9/15/2019
Kelly L. VERIFIED CUSTOMER
1. Winston was busy so it was someone else who helped us.
2. Service appointment website needs to be fixed. It gave us an appointment somewhere in Texas. Too far to go for a wheel alignment!
3. Waited a while before the lady at the guest service decided to ask if we were taken care of. For a good 5 minutes, she was just sitting at her desk doing nothing. :(
9/15/2019
William A. VERIFIED CUSTOMER
Ten stars to Putnam Lexus. Every time I come to Putnam Lexus I feel a valued customer. Everybody at Putnam Lexus is a professional, kind, and curtious.
9/15/2019
Rammohan S. VERIFIED CUSTOMER
Awesome service
9/15/2019
Florence A. VERIFIED CUSTOMER
Always completely satisfied!!!
9/15/2019
Amro Y. VERIFIED CUSTOMER
Randy was amazing and he reminded me of why I trust Lexus to take care of my car needs.
9/14/2019
Kori S. VERIFIED CUSTOMER
Pleasantly surprised by the high quality service. Great communication, prompt delivery, and a thorough wash and vacuum. I’d been going to another dealer for a while and this experience far exceeded their standard of service. Kudos.
Great job Richard.
9/14/2019
Patricia E. VERIFIED CUSTOMER
Job well done in a very timely way!
9/14/2019
Lynn H. VERIFIED CUSTOMER
Both Josh and Fadi are excellent service providers. It costs a lot of $$$ to hybridity a dealership with your auto care. But we have decided it is well worth the money with these guys and Putnam Lexus!
9/14/2019
Linda T. VERIFIED CUSTOMER
Fadi provides great service and I enjoy working with him
9/14/2019
Lisa W. VERIFIED CUSTOMER
I was on my way to work when I started my car and noticed it was slow to turn over. I stopped by without an appointment but it was no problem- the guy who greeted me remembered that Greg is my service advisor, who happened to be there. They ran tests, determined I needed a new battery, had it in stock, and replaced it, all in less than 45 minutes. I was extremely happy. Thank you to everyone there, I always have a great experience!
9/14/2019
Kellie S. VERIFIED CUSTOMER
Thank you. Kent did a great job.
9/14/2019
Robert B. VERIFIED CUSTOMER
Prompt, responsive to my needs and courteous.
9/13/2019
James G. VERIFIED CUSTOMER
The usual difficulty in communications with the Lexus service department with a Platinum service. Generally, it is very difficult to schedule these, and in this particular case there was no communication to me that the car would not be picked up on time, and then no communications that it would not be delivered back to me on time (no later than 5:34pm) nor that they would keep the car overnight. I called at 8am the next day and then again at about 9:45 before getting a report - and I only got this since I refused to be put into vmail again. I'm not sure why I continue to put up with this. Also, I do not understand the report I got on the car, not why I was not called about it before the car was returned.
9/13/2019
Penelope C. VERIFIED CUSTOMER
Richard was very thorough in explaining
every aspect of the serviice.